Operations Manager

Description

Operations Manager | Forney, TX

Infinity Texas Air is growing — and we're looking for a strong, decisive Operations Manager to lead from the front.

This is not a sit-behind-a-desk role. This is for a leader who understands HVAC and plumbing, knows how to drive performance, and isn't afraid to hold a team accountable while building a winning culture.

If you know how to turn chaos into structure, improve call quality, increase margins, and elevate customer experience, this is your opportunity to run a branch like it's your own. You will be responsible for driving operational excellence, production, margin performance, and a 5-star customer experience across HVAC and plumbing. This role requires strong leadership, financial awareness, and the ability to align people, process, and performance.

Responsibilities

• Oversee day-to-day operations of HVAC and plumbing teams to ensure timely project completion and service calls
• Effectively communicate expectations and accountability to branch teammates to increase revenue, manage workload and job costs, and achieve production and margin objectives
• Promote customer satisfaction through high-quality service and a 5-star experience at every customer touch point, maintaining a minimum Google rating of 4.8
• Monitor job schedules, labor costs, and resource allocation to drive optimal performance
• Manage budgets, expenses, and overall financial performance of the department
• Monitor and drive KPIs including revenue, close rates, average ticket, productivity, and margins
• Recruit, train, and mentor HVAC and plumbing technicians, installers, and support staff
• Conduct regular performance evaluations and provide coaching for continuous improvement
• Partner with dispatch to protect board integrity, technician routing, and daily capacity
• Foster a positive, accountable, and safe work environment, ensuring compliance with safety regulations
• Implement quality control measures to maintain industry standards and protect the company's reputation
• Oversee and ensure proper use of ServiceTitan across service, install, and dispatch functions
• Serve as the primary operational leader and point person for the branch

Requirements

Qualifications

• Five (5)+ years of progressive leadership experience in residential HVAC and/or plumbing
• Strong understanding of service, installation, sales, and operational best practices
• Demonstrated success managing P&L in a residential service environment
• Strong technical knowledge of HVAC systems, plumbing, and applicable building codes
• Ability to balance strategic thinking with hands-on execution
• Highly organized with strong operational discipline
• Strong communicator who can motivate teams and hold them accountable
• Proficiency with field service management software; ServiceTitan experience strongly preferred
• Experience leading through growth and change preferred
• Valid driver's license and insurable driving record

Why Join Us

• Competitive base salary
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company vehicle, phone, and tablet
• Leadership development and clear growth opportunity within a growing platform
• Real ownership and autonomy over a branch with room to run

Who We Are

Infinity Texas Air is a growing residential HVAC and plumbing company focused on delivering a 5-star customer experience. We believe in taking care of our people, doing things the right way, and building a team that wins together.