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The Training Specialist plays a critical role in the implementation, training, and support of the operational and financial software. They lead the training of end users based on business requirements, create training content, configure the training experience, conduct user support, and assist with user acceptance testing. Collaborating with cross-functional teams, the Training Specialist provides comprehensive user support and training. They drive continuous improvement of processes and actively contribute to training system upgrades and enhancements. This role demands strong communication and stage-presence abilities, attention to detail, and effective stakeholder collaboration. The Training Specialist brings industry-specific expertise and plays a key role in optimizing business operations.

This position will be a hybrid role

Essential Duties & Responsibilities:  

• Lead the implementation and adoption of training systems at client locations.  Train users on how to use various facets of the enterprise software and serve as their primary support contact.
• Lead and facilitate the gathering and documentation of comprehensive business requirements for training initiatives, ensuring alignment with organizational objectives and industry best practices.
• Supply management and administrative assistance in building and configuring the LMS system for end-user training and support.
• Travel to client locations regularly to conduct in-person training and also to receive in-person training as required by the business.
• Develop and execute comprehensive training plans.  Assist in system integration testing and user acceptance testing, to validate system functionality and performance, collaborating with stakeholders to ensure thorough testing coverage.
• Provide expert-level support and guidance to end-users, troubleshooting and resolving system issues and inquiries, while proactively identifying opportunities for process improvements and efficiency gains.
• Develop and deliver training programs and materials for end-users, conducting workshops and presentations to enhance subject knowledge and adoption.
• Drive process optimization initiatives by collaborating with cross-functional teams, analyzing existing workflows, identifying gaps, and implementing improvements to maximize the benefits of the LMS system.

Education/Qualification:  

• BA/BS in management / technology or equivalent experience preferred.
• Typically 2-10 years delivering successful training programs.
• General competence of business technology consumption and the importance of strong support.
• Background in leading training initiatives through transformational change is preferred.
• Solid understanding of data analysis, budgeting and business ethics.
• Ability to strategize and solve problems.
• Strong organizational skills.
• Excellent communication and people skills.
• Superior training skills.
• Ability to inspire confidence and create trust.
• Ability to work under pressure, plan personal workload effectively, and delegate.

Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.
• Ability to travel as needed.
• Performs other duties as assigned.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.  

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.