Claims Team Leader

Company:

Marsh

Description:

Marsh is seeking an experienced Claims Team Leader to join our Sydney office and lead a high-performing team delivering end-to-end claims management across a portfolio of casualty and property claims. This is a hands-on leadership role for a technically strong claims professional who enjoys solving complex problems, driving performance, and being the escalation point for high-impact matters.

We will count on you to: 

• Lead and develop a small team overseeing day-to-day claims operations, workflow, and performance against agreed service levels.
• Manage a portfolio of complex casualty claims, including investigation, evaluation, negotiation, and achieving best outcomes.
• Provide coverage work and decision-making on claims for clients and insurers.
• Act as the key escalation point for complex claims and client complaints, ensuring timely resolution and clear stakeholder communication.
• Drive operational excellence, including contributing to process improvement, compliance, and internal audit activity (identifying gaps, implementing recommendations, and escalating breaches where needed).
• Build strong working relationships with stakeholders including claimants, insurers, underwriters, appointed experts, and internal teams.

What you need to have:

• Demonstrated experience in casualty and property claims.
• Proven people leadership/supervisory experience, with the ability to coach and develop others.
• Strong technical capability across coverage interpretation, claims strategy, negotiation and influencing.
• Confidence managing stakeholder expectations and communicating clearly in high-pressure situations.
• Strong working knowledge of relevant claims governance and best practice (e.g., Insurance Contracts Act 1984 (Cth) and General Insurance Code of Practice).
• A law qualification would be highly regarded.

 
Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Please apply using the link below, applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencement of employment.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Applications will only be considered from candidates who have the appropriate approval to work in Australia. Successful applicants will be required to complete a Criminal & Bankruptcy check prior to commencing of employment.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.