Team Leader Claims Handling

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

As a Team Leader Claims Handling you will be responsible for the operational management and coaching of a team  in charge of the analysis and processing of claims files opened by our drivers. 
You will report directly to the Insurance Manager.

In close cooperation with your team, you realize the objectives and, if necessary, take action for adjustment.  You will actively participate in the improvement of processes by updating procedures and reporting which will be used to steer the activity. As a team coach, you will support your colleagues by ensuring that they apply your recommendations. You also participate in projects and are partly responsible for the choice and optimisation of tools within your scope.

You maintain optimal coordination and organisation of activities within your team. You will be responsible for the quality of the service provided to our customers and will be in the front line to resolve sensitive cases and complaints.

You will analyse the results of your team and adapt your strategy to achieve results and volumes and, if necessary, take measures to adjust them. You will have regular contact with experts, insurers, car repair companies, customers, management and colleagues in other Ayvens departments.

Essential responsibilities:

• Lead, coach, motivate and manage the team.

• People management:

  • Division of tasks/follow up activities of the employees

  • HR related tasks such as a yearly evaluation, managing performance priorities

  • Managing individual and team performance

  • Organization of the department (vacations, homework, capacity planning)

• Monthly reporting.

• Responsible for achieving the predefined objectives (quantitative and qualitative).

• Continuously searching for efficiency initiatives, selling them to the internal and external stakeholders and implementing them.

• Ensures the organization of knowledge dissemination:

  • Communication the necessary information both at the job and organizational level

  • Ensuring efficient communication to employees

  • Point of contact for the team members for more complex dossiers

• Responsible for onboarding new colleagues and drawing up a personal training plan.

Who are we looking for?

• Bachelor’s or Master’s degree in Insurance, Law, Economics, or a related field

• Minimum of 3 years’ experience in a similar role, ideally in the automotive sector

• Experience in process optimisation and tools improvement

• Strong leadership and people management skills

• Analytical mindset and structured thinking

• Problem-solving capabilities

• Result-driven and proactive attitude

• Strong organizational and prioritization skills

• Excellent communication and stakeholder management

• Ability to bridge business and IT topics

• Decision-making skills

What do we offer?

Join Ayvens – Drive the Future of Mobility
At Ayvens, we’re turning mobility into more than just a destination — we’re making it a great experience. And to make that happen, we need people who make a difference.

We’re committed to helping our colleagues grow, thrive, and reach their full potential. That means:

• providing extensive training opportunities

• clear talent development plans

• fair and competitive compensation

• You can count on a well-rounded benefits package, including a free medical care plan, pension scheme, meal and eco vouchers, and a flexible income plan.

• Healthy work-life balance

• Flexible working hours

• Possibility of homeworking several days a week

• Thorough onboarding process and performance feedback

• Opportunities for internal mobility

At Ayvens, we welcome fresh ideas, innovation, and open feedback. We’re building a culture where everyone has the space to be themselves and contribute to something bigger — the future of sustainable mobility.

We are Ayvens. We’re ready for what’s next.
Are you? Apply now and be part of the journey.

Why Ayvens?  

With over 3.4 million vehicles managed across more than 42 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.