Service Delivery Lead – Our Future Health – West London

Job Title: Service Delivery Lead

Banding: 6/7

Location: West London – covering Wembley, Brent, Harlesden, White City, Shepherd’s Bush, Kingston, Roehampton, Hounslow, Feltham, Epsom and Sutton

Rate: £29.14 – £37.50

Pulse is recruiting experienced Service Delivery Leads for a role across West London, including Wembley, Brent, Harlesden, White City, Shepherd’s Bush, Kingston, Roehampton, Hounslow, Feltham, Epsom and Sutton. Our hourly pay rates are between £29.14 – £37.50.

Our Future Health is the UK’s largest ever health research programme – it’s been specifically designed to help people live healthier lives for longer. Volunteers provide physical measurements, blood samples and lifestyle data to help with the discovery and testing of more effective approaches to disease prevention, early detection and treatment. Pulse is proud to be supporting Our Future Health on this pivotal project.

Successful Service Delivery Leads will be invited to spend four days at other operating sites to build their understanding of how the service operates. The SDL can observe and learn the entire site process, participant flow and build confidence in delivery, mitigating the risks associated with new leadership deploying new processes. This additional time also ensures a consistent approach to patient experience and embeds behaviours and culture throughout the contract.

The shifts are flexible, and you can work from 1 to 2 shifts a week up to full time with the shifts available below:

• Monday to Friday: 8.15am – 4.45pm
• Saturday: 8.45am – 4.15pm
• Sunday: 10.45am – 4.05pm

What will your responsibilities be?

You will be responsible for providing clinical leadership to Healthcare Assistants/Phlebotomists, focusing on their day-to-day delivery of excellent quality care while ensuring all clinical governance and compliance targets are met. You will help ensure services are safe and delivered seamlessly. In addition to supporting HCA/Phlebotomist breaks, you will oversee staff attendance and scheduling and act as the first point of escalation for operational queries.

Benefits

• Ongoing full-time/part-time shifts available
• Accrued holiday pay
• Weekly pay
• Dedicated Pulse consultant to support you throughout the project

Qualifications and Experience

• Phlebotomy Certificate
• Minimum of one year’s active experience drawing blood
• Service Delivery Lead experience (desirable but not essential)
• Right to Work in the UK

Why work with Pulse?

From the moment you register with us, our focus is entirely on you. During our first conversation, you’ll quickly see that we understand your specialty inside and out. Our expert recruitment consultants are dedicated to finding you the best opportunities and supporting you every step of the way to secure the perfect placement.

With our preferred or sole supplier status with many clients, you’ll have access to exclusive opportunities that you won’t find anywhere else. We always prioritise your best interests, engaging in meaningful conversations and truly listening to you. You are an individual, a professional—not just a resource.

Reasonable Adjustments

If you consider yourself to have a disability or require any reasonable adjustment during the recruitment process or within the workplace, please highlight this at the earliest opportunity by contacting our team. We will provide appropriate support throughout the recruitment process and into your placement.

We are unable to support or accept applications from candidates who are residents within the Red or Amber list of the Code of Practice for the International Recruitment of Health and Social Care Personnel in England, based on the World Health Organization (WHO) Workforce Support and Safeguard List.