Reservations Specialist

Description

ECHO East Coast Transportation is a full-service ground transportation company serving corporate travelers, meetings and events, groups, and individual clients throughout Northeast Florida and beyond. For more than 35 years, we have built our reputation around reliable service, professional communication, and attention to detail.

Position Summary

We are seeking a dependable, detail-oriented Reservations Specialist to join our Jacksonville team.

This is a client-facing position responsible for managing transportation reservations from initial inquiry through confirmation while supporting our sales and operations teams. The right candidate will be organized, professional, comfortable managing multiple requests, and highly attentive to details. This is also an opportunity to learn the transportation business from the ground up. Team members who demonstrate strong performance, initiative, and client relationship skills may have opportunities to advance into account management, inside sales, or outside sales.

Qualifications

• Previous experience in reservations, hospitality, transportation, travel, customer service, or administrative support preferred
• Strong written and verbal communication skills
• Excellent attention to detail and commitment to accuracy
• Strong organizational and time-management skills
• Ability to prioritize multiple requests in a fast-paced environment
• Professional and comfortable communicating with clients by phone and email
• Proactive problem-solving skills and good judgment
• Comfortable learning new reservation, CRM, and communication systems
• Working knowledge of Microsoft Outlook, Excel, and Word
• Dependable, accountable, and able to work effectively as part of a team

Transportation industry experience is helpful but not required. Candidates with strong hospitality, travel, administrative, or customer-service backgrounds are encouraged to apply.

Career Growth

We view this position as a potential starting point for a long-term career with ECHO East Coast Transportation. As you develop your knowledge of our clients, services, and operations, there may be opportunities to take on greater responsibility in account management, inside sales, and outside sales. We are looking for someone who wants to learn the business, take ownership of their work, and grow with the company.

Benefits

• Medical (75% EE coverage paid by company)
• Dental
• Vision
• Accident, Critical Illness, Life insurance
• Short-term & Long-term
• 401k with company match

Requirements

 Key Responsibilities

• Manage new reservations, changes, cancellations, and time-sensitive client requests by phone and email
• Accurately enter, review, and update reservations in the company reservation system
• Gather and verify trip details including dates, times, passenger information, pickup and drop-off locations, flight information, vehicle requirements, and special requests
• Identify missing, conflicting, or potentially incorrect information and resolve issues before service
• Provide clients with pricing, availability, trip confirmations, and service information
• Maintain accurate client profiles, preferences, account information, and billing details
• Monitor upcoming reservations and proactively flag potential service or scheduling concerns
• Support sales managers with quotes, proposals, client follow-up, onboarding, and account coordination
• Coordinate with dispatch and operations to help ensure reservations are accurate and ready for successful service execution