Service Coördinator

As Coordinator Services, you will play a key role in supporting our operational team by ensuring all administrative processes are managed efficiently and in line with our Quality Management System. This position requires a proactive mindset, strong organizational skills, and a customer-focused approach. By actively leveraging our TDM system and contributing to both departmental and individual KPIs, you will help drive operational excellence and support the achievement of our company goals.

Responsibilities:

Planning and Deploying Technicians Efficiently:

• Scheduling and dispatching technicians for installations, repairs, and maintenance.
• Ensuring optimal use of technician time and resources to meet service demands.

Drawing Up Quotations and Contracts:

• Preparing detailed quotations for services and parts.
• Drafting and managing service contracts with clients, ensuring all terms and conditions are clear and agreed upon.

Purchasing Parts, Materials, and Services:

• Sourcing and purchasing necessary parts and materials for service tasks.
• Managing relationships with suppliers to ensure timely and cost-effective procurement.

Processing and Handling the Administration:

• Maintaining accurate records of service calls, work orders, and customer interactions.
• Handling invoicing, payments, and other administrative tasks related to service delivery.
• Responding to customer inquiries and requests for service.
• Scheduling and coordinating maintenance, validation, and calibration services to ensure equipment is functioning correctly and meets regulatory standards.

Qualifications:

• Required education level: MBO 4 / HBO work- and thinking level in relevant field
• Experience within a service company
• Knowledge of ERP system is an advantage.
• Experience in similar role is an advantage.

Abilities & competencies:

• Communication skills: The ability to communicate clearly and effectively with customers, technicians, and other stakeholders is crucial.
• Problem-solving ability: Quickly and efficiently identifying and solving problems is essential to keep services running smoothly.
• Organizational skills: Coordinating various tasks and managing time and resources requires strong organizational skills.
• Customer orientation: A service coordinator must always prioritize the needs and satisfaction of the customer.
• Technical knowledge: Depending on the sector, a good technical background may be necessary to understand the nature of problems and solutions.
• Stress resistance: The ability to work under pressure and remain calm in stressful situations is important.
• Teamwork: Collaborating with different teams and fostering a good working atmosphere is a key competency.

#LI- Onsite

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.