Planning and Development Clerk I

1. Data Entry: Enter and maintain accurate records of code enforcement activities, violations, inspections, and compliance actions in departmental databases and record-keeping systems.
2. Document Management: File and organize records, reports, notices, citations, and other documents related to code enforcement activities in accordance with departmental procedures and record retention policies.
3. Customer Service: Assist customers in person, by phone, and via email with inquiries and complaints related to code violations, enforcement procedures, and property maintenance standards.
4. Complaint Intake: Receive and document complaints and reports of code violations from residents, businesses, and other stakeholders, forwarding them to appropriate code enforcement personnel for investigation.
5. Support for Inspections: Assist code enforcement officers with scheduling inspections, preparing inspection reports, and documenting findings and enforcement actions.
6. Notice Preparation: Prepare and distribute notices of code violations, compliance deadlines, hearings, and other enforcement actions to property owners and stakeholders as directed by code enforcement personnel.
7. Administrative Support: Provide general administrative support to code enforcement personnel, including copying, scanning, faxing, and filing documents, as well as preparing correspondence and reports.
8. Public Education: Assist in the development and dissemination of educational materials and outreach efforts to inform the public about code requirements, property maintenance standards, and enforcement procedures.
9. Training and Development: Participate in training and professional development activities to enhance job knowledge and skills related to code enforcement support functions.

• High school diploma or equivalent required; associate's degree in business administration, public administration, or related field preferred.
• Previous experience in clerical support, customer service, or administrative assistance desirable but not required.
• Basic computer skills, including proficiency in Microsoft Office applications (Word, Excel, Outlook) and the ability to learn and use departmental software systems.
• Excellent communication skills, both verbal and written, with the ability to interact effectively with customers, colleagues, and stakeholders.
• Attention to detail, accuracy, and organizational skills, with the ability to manage multiple tasks and priorities in a fast-paced environment.

The ideal candidate for the Planning and Development Clerk I position embodies the core values of Boomtown PRIDE by demonstrating:

• Professionalism: Demonstrates reliability, integrity, and a commitment to upholding high standards of customer service and administrative support.
• Responsiveness: Responds promptly and courteously to customer inquiries and complaints, demonstrating a proactive approach to addressing concerns and resolving issues.
• Innovation: Seeks opportunities to improve processes, enhance efficiency, and deliver services more effectively through creative solutions and collaboration with code enforcement personnel.
• Diversity: Respects and values diversity among customers, colleagues, and community members, fostering an inclusive and equitable environment for all.
• Empowerment: Takes ownership of tasks and responsibilities, demonstrating initiative and a willingness to learn and grow in the role.