Business Office Manager

Company Information:

The Moments Senior Care is a growing memory care and enhanced assisted living community located in Lakeville, MN.  A community of 92 suites providing the highest level of care to those with a form of dementia and higher clinical needs.  We at The Moments value our team and have built our culture on love and compassion for those we serve.  

We provide our staff with an unseen level of care with our lower level including fitness room, huge break room and spa inspired lorckerrooms.  We believe that if we care for our team they will care for our residents.  

Primary Purpose:      

This position is responsible for coordinating business office functions including: human resources functions, staff/employee recruitment, financial management, secretarial support, phone system management, marketing, and providing support to residents of The Moments Senior Care while upholding the standards and values and mission of The Moments.

Qualifications:

• High School diploma
• 3-5 years' experience in similar administrative position preferred.
• MN Driver’s license
• Must be able to lift 10lbs+, Stand, Sit, or Walk for long Periods
• Must be able to pass a criminal and/or abuse background check

Other Specialized Knowledge and Abilities:

• Must exhibit high customer service skills
• Proficiency in Windows and Microsoft Office including Word and Excel, and accounting software.
• Must have knowledge of office machines and equipment 
• Ability to work under pressure and meet tight deadlines.
• Ability to communicate clearly, accurately, effectively, and patiently, including a courteous and helpful attitude with a keen appreciation of the public relations aspects of this position.
• Must be able to relate positively to residents and families and work cooperatively with other employees.
• Must have attention to details especially when managing oversight of human resource functions
• Must be flexible and able to work within a diverse team.
• Must be able to assess and understand the needs of seniors.

Essential Job Functions & Tasks:

• Recruiting the Right People for the Right Job
• Maintaining employee records and ensure compliance with regulatory requirements.
• Customer Experience Expert; The face of the company
• Provide financial management support.
• Work in Point Click Care with AP/AR
• Provide office support.
• Ensure onboarding and orientation core process is completed, in its entirety, for each new hire.
• Regularly monitor turnover % (lagging) and evaluate data for key trends; create plans to impact.
• Work in collaboration with Assisted Living Director(s) to organize employee events and engagement
• Ensure appreciation / recognition programs are in place, and leaders are adhering to the program.
• Conduct exit interviews
• Develop and maintain a positive working relationship with staff of The Moments, including providing backup to other staff as needed and appropriate.
• Provide proactive, constructive participation in staff meetings
• Other special projects
• you would be part of the leadership team which includes Manager On Duty requirements