Collector

Job Summary

• The core responsibility of the Collector is to ensure all claims are paid in a timely manner. The Collector will review claims to ensure that all documentation required by the Payer is provided, and follow up with the Payer to encourage them to remit payment. Will use initiative, work independently and be a critical thinker.

Essential Job Functions

• Checks claim status, collects payments and files appeals by making phone calls, sending emails and using the Payer systems.
• Makes thorough, detailed notes on all accounts worked in billing system.
• Uses strong organizational skills to review aging reports, and able to prioritize accounts for collections.
• Ensures all documentation requested by the Payer is provided in an accurate, timely manner.
• Under supervision, determines appropriate adjustments, or payment plans that may be beneficial to recover funds.
• Keeps up to date with Payer guidelines, and under the direction of the Business Office Manager, adheres to local, state and federal guidelines.
• Uses creative and critical thinking skills when attempting to recover payments from Payers and Patients.
• Follows a weekly review process and assesses monthly paid, denied and rejected claims for all Payers.
• Provides compassion and understanding when interacting with patients by phone and in person.
• Maintains a status of all assignments and provides a weekly status report to management including Payer updates.
• Performs other tasks as assigned.

Additional Duties

The collector may be assigned one or more additional duties. These duties include, but not limited to, the following:

• Makes proper and timely notifications to management staff regarding important updates, issues, and discrepancies within the department.
• Attends all mandatory meetings.
• Demonstrates a respectful and professional attitude towards management, employees, and clients.
• Attends appropriate Continuing Education Classes as required.
• Reports system problems immediately to management. Assist with providing information for investigations of incidents as required.
• Perform other job-related duties as assigned by the Business Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representation of the knowledge, skills , and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The individual in this position must possess the following qualifications:

• Excellent interpersonal and communication skills with an ability to work effectively with a diverse range of individuals, teams, managers, supervisors, and external customers. Excellent ability to communicate and work cohesively across Department lines.
• Must have computer competency including proficiency with Microsoft Suite, and intermediate understanding of database programs.
• Legible handwriting, understanding, and ability to use electronic equipment.
• Ability to consistently deliver outstanding customer service to all internal and external customers.
• Highly dependable and ability to meet internal deadlines consistently.
• Strong organization skills and attentiveness to detail.
• Flexible and adaptable, willing and able to adjust to rapidly changing priorities.
• Three or more years of experience in the Medical Billing field.
• Must have the ability to work independently as well as in groups. Ability to maintain a professional manner and appearance at all times.

Training and Education

The individual in this position must possess the following education requirements:

• High school diploma or general education degree (GED)
• Completed Medical Billing or Medical Assisting certification program preferred but not required.

Salary: $41,600 yearly