Quality Assurance Supervisor

Description

About our company: 

Bakerly, a happy family-owned company, is proud to be home to one of the fastest-growing brands in the US food industry! We are a baked goods manufacturer that emphasizes delicious, premium, and authentic recipes using only the very best ingredients. Our offices located in Miami, FL, Easton, PA, and San Antonio, TX, will make you feel right at home. Please visit our website to learn more about our delicious French crêpes, golden chocolate croissants, fluffy pancakes, and our large range of outstanding French brioches.

Job Description: 

The Quality Assurance Supervisor is responsible for continuously seeking improvement opportunities to enhance efficiency while ensuring that Food Safety & Quality (FS&Q) programs, policies, and procedures are effectively implemented and monitored. This role involves developing a high-performing team of quality assurance technicians, fostering a strong food safety and quality culture, and prioritizing tasks based on criticality to not only meet but exceed internal and customer expectations in a fast-paced environment.

This position reports to the QA Manager. This opening is for a 2nd Shift position.

Responsibilities:

Leadership

• Lead, coach, and develop QA Technicians through training, goal setting, performance management, problem-solving, task delegation, and timecard approvals. 
• Foster a collaborative, quality-driven culture that emphasizes accountability, first-time accuracy, and continuous improvement. 
• Monitor and verify the implementation and effectiveness of Food Safety & Quality (FS&Q) systems and ensure accountability for all quality assurance activities. 
• Drive continuous improvement through data analysis, trend identification, and process enhancements. 
• Perform other duties as assigned. 

Product Evaluation & Disposition

• Oversee daily FS&Q inspections, verify compliance with product specifications, and manage product hold procedures. 
• Determine timely product disposition decisions based on quality evaluations. 
• Ensure material traceability and oversee the site's equipment calibration program. 

Food Safety & Quality Programs / Operational Support

• Support and facilitate internal and external audits by maintaining compliance records, coordinating plant tours, and addressing food safety and quality inquiries. 
• Conduct internal audits, manage CAPA activities, and verify the effectiveness of corrective actions. 
• Investigate customer complaints and non-conformances, identify root causes, and ensure timely implementation and closure of corrective actions. 
• Support R&D, Product & Process Development (PNP), and cross-functional initiatives while maintaining and improving QA procedures and SOPs. 

GMP, Sanitation & Regulatory Programs

• Oversee environmental monitoring, utility testing, and GMP compliance programs. 
• Conduct routine GMP, sanitation, pest control, and food safety inspections with cross-functional leaders, ensuring timely corrective actions. 
• Serve as the primary liaison for third-party pest control, chemical suppliers, and microbiological laboratories. 
• Manage sanitation, chemical control, and glass & brittle plastic programs to ensure regulatory compliance and food safety.

In addition to the specific duties outlined, you may be required to perform other tasks and responsibilities as deemed necessary by your manager. These tasks will be relevant to your role and within the scope of your area of expertise.

Requirements

Education:

• Bachelor’s degree in food science, chemistry, microbiology, life sciences or equivalent preferred.

Experience:

• Minimum 3-5 years of supervisory work experience in Quality Assurance for a food manufacturing or related area.

Skills:

• Strong critical thinking, analytical and problem-solving skills
• Continuous improvement mindset
• Ability to multitask and have excellent time management skills
• Have flexibility when new priorities arise and have a depth of knowledge in quality
• Effective verbal, written, interpersonal and presentation communications skills
• Proficiency with Microsoft Office Suite and systems
• Ability to create work documents, identify trends and configuring metrics
• Thorough understanding of GMP, SOP’s, FDA regulations
• Must work on “process level” and eventually “organizational level.”

Physical Requirements

• Ability to stoop, kneel, crouch, crawl, or climb (including stairs/ladders).
• Ability to stand, walk, and reach with hands and arms.
• Ability to lift and/or move up to 50 pounds.
• Ability to work in a warm and cold environment.
• Physical dexterity necessary to handle supplies, machine parts and tools. 
• Vision abilities: close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

Job Type:

• Full Time, In-person
• Exempt 

Location: Easton, Pa

Benefits and Perks: (all 3 locations) + add specifics:

• Competitive salary and performance-based bonus incentives.
• Comprehensive health, dental, and vision insurance packages.
• Employer-paid life insurance and long-term disability
• Flexible spending accounts (FSA).
• Additional supplemental insurance program offered, including life, critical, accidental, short-term disability
• Free stress-management counseling and discounts on health and fitness products.
• Generous PTO policy and 401k plan with a 3% employer match.
• 9 paid company holidays 
• 40% discount on all company products.

We are committed to ensuring a diverse and inclusive workplace, free from discrimination. Our recruitment process is based solely on individual qualifications and skills, without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We adhere to all applicable laws and regulations regarding non-discrimination in employment.