Regional Account Manager - Executive Benefits (Hybrid)

Do you thrive in a role where you take ownership, build strong relationships, and solve complex challenges to deliver a high-quality client experience? Guardian is seeking a Regional Account Manager to support Executive Benefits supplemental disability and life products. In this role, you will independently manage a book of accounts and serve as a key relationship partner for clients, brokers, and internal teams throughout the lifecycle of each case. This position requires strong organization, proactive problem-solving, and the ability to deliver effective enrollment and service solutions that support both customers and business partners.

You are:

• A curious, resourceful self-starter who enjoys solving problems and working across teams
• A strong communicator who builds trust with clients, brokers, and internal partners
• Able to take ambiguity and turn it into clear, actionable plans
• Motivated to improve processes and enhance the client and partner experience

You have:

• Experience in account management, customer service, operations, sales support, implementation, or relationship management (insurance or Executive Benefits experience necessary)
• Strong communication skills, with the ability to listen, ask thoughtful questions, and clearly explain information
• Effective organizational and follow-through skills, with the ability to manage multiple priorities and meet commitments
• A proactive, solution-oriented mindset with the ability to identify issues and recommend practical improvements
• Comfort working with data, reporting, Microsoft 365 tools, Excel, and internal systems
• A collaborative approach with a willingness to partner across teams

You will:

• Independently manage an assigned book of Executive Benefits accounts after training, serving as the primary relationship partner for clients, brokers, wholesalers, and internal teams
• Build knowledge of products, processes, and systems to support account needs and enhance the overall customer experience
• Partner across internal teams to resolve issues, remove barriers, and deliver timely, effective solutions
• Use data and reporting to monitor account activity, identify trends, and support decision-making
• Manage client and broker inquiries, service needs, escalations, and communications with professionalism and sound judgment
• Support technology-enabled enrollment, administration, and service solutions, including online tools, platforms, and system enhancements
• Contribute to projects, process improvements, and initiatives that strengthen team operations.

Reporting Relationships:

As a Regional Account Manager, you will report to the Manager of Enrollment and Account Management, who reports to the Head of Executive Benefits.

Location:

• Hybrid (3 days in office / 2 days remote)
• Primary locations: Bethlehem, PA or Pittsfield, MA
• If you are not in a commutable distance to one of the above office locations but meet our qualifications, still feel free to apply!

Travel:

• Less than 10% travel within the U.S.

#LI-HYBRID

Salary Range:

$68,970.00 - $113,310.00

The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.

Our Promise

At Guardian, you’ll have the support and flexibility to achieve your professional and personal goals.  Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.

Inspire Well-Being

As part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues. Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

Equal Employment Opportunity

Guardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

Guardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected]. Please note: this resource is for accommodation requests only. For all other inquires related to your application and careers at Guardian, refer to the Guardian Careers site.

Visa Sponsorship

Guardian is not currently or in the foreseeable future sponsoring employment visas. In order to be a successful applicant. you must be legally authorized to work in the United States, without the need for employer sponsorship.

Notice Regarding Guardian’s Use of Artificial Intelligence in Recruitment

 

As part of Guardian’s job application process, Guardian may use artificial intelligence tools (“AI Tools") to automate the sorting and filtering of information provided by applicants as part of its preliminary screening. This preliminary screening may be used to help identify applicant materials and resumes relative to their indication that the applicant meets the requirements for the specific job for which they are applying, as specified in the listing posted on Guardian’s jobs website (Careers at Guardian at https://www.guardianlife.com/careers). At Guardian, we do not use AI Tools to substantially assist or replace human judgment or discretionary decision making in our hiring process. All hiring decisions will be made by Guardian colleagues.

 

Please be aware that if you apply for a specific position with Guardian, you will have the choice of opting out of Guardian’s use of AI Tools during the job application process. If you would like to request an alternative process that does not utilize AI Tools or would like to request a reasonable accommodation, within ten business days of your position application, you must email your request to [email protected], making sure to provide your name and job requisition identification number. Guardian will retain your applicant materials and resume and all information therefrom in accordance with Guardian’s document retention policy, a copy of which you may request via [email protected].

 

Additionally, at applicable times, Guardian will make public the most recent bias audit results for such AI tools, which may be found here. 

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.