- Location
- Shenzhen, Guangdong, China (Remote) · Shanghai, China
- Workplace
- Remote
- Type
- Full-time
- Department
- Sales
- Education
- Bachelor
- Source
- Workday
Description
Job Details:
Job Description:
This is a 12 month interim position. We are seeking a highly organized and customer-focused Internal Sales Representative (ISR) to support our field sales team in delivering best-in-class service to our customers. In this role, you will serve as the critical operational link between our account managers, FAEs, distribution partners, and end customers in support of the Lead-to-Order and Order-to-Cash Process.
Internal Sales Representative is a role with focus on assigned customers for all account management and customer service functions including, opportunity management, revenue forecast, order management, escalations and communications.
Key Responsibilities:
Build and maintain strong customer relationships in partnership with the field sales team, with emphasis on customer procurement and planning personnel.
Provide proactive back-office support to the Sales and FAE teams for specific assigned accounts, including Design Registration review, Pricing/Quote requests, and process documentation.
Work directly with end customers on orders, IP/Tools licensing, and design related inquiries, ensuring timely follow-up and resolution.
Manage escalation or exception requests on customer orders placed through distributors, coordinating closely with a centralized Sales Service team that processes orders from customers and distribution channel partners.
Coordinate sample requests and new product introduction (NPI) support between field sales, Product Marketing, and Operations.
Work with customers and distributors to collect, enter, and analyze demand signals to prepare consolidated sales forecast in support of the planning process.
Maintain accurate design registration for DDC and opportunity data in the CRM system.
Ensuring correct distributor margin is applied for each opportunity.
Collaborate cross-functionally with Business Management, Business Operations, and Legal on contract/special agreement, agreements, pricing, and compliance activities.
Prepare sales reports, pipeline updates, and account summaries for internal stakeholders.
Support QBRs (Quarterly Business Reviews) and territory/business reviews with data preparation and insights.
Assist in onboarding new sales team members by providing training on internal tools and processes.
Act as first point of contact for resolving distributor or customer escalations on pricing and supply.
Qualifications:
Bachelor's Degree with 3 years of related working experience.
People skills (teamwork, conciseness, working independently) and good business acumen
Ability to multitask and work in a dynamic and changing environment either independently or in a team
Effective communication skills with the ability to adapt style and content appropriately for the audience
Understanding of FPGA sales process is an advantage
