Onboarding Coordinator

As the Onboarding Coordinator, you’ll serve as the primary guide for new league operators as they launch their first season with RCX Sports. In this role, you’ll be the main point of contact from the moment an operator signs their agreement through the placement of their first order. You will ensure league operators feel supported, informed, and are set up for long-term success. 

This customer-facing, operationally focused position requires strong communication skills, sports operations knowledge, and the ability to coordinate across teams to deliver a seamless onboarding experience. The role will primarily support new league operators launching MLS GO programming, ensuring they receive specialized guidance aligned with MLS GO program requirements and standards. 

Job Responsibilities: 

• Act as the main point of contact for assigned new League Operators from the time they sign their operating agreement through the placement of their first league order.
• Conduct regular communication with operators via phone, email, and text to provide proactive updates, guidance, and support. 
• Follow established onboarding workflows to guide operators through each stage of setup, identifying when additional support or touchpoints are needed. 
• Assess operator readiness and determine the level of support required for each operator to successfully run their first season. 
• Ensure operators maintain program compliance and adhere to RCX standards throughout the onboarding process. 
• Maintain accurate records and notes in Salesforce, documenting progress, key decisions, and challenges to support seamless handoff to long-term Account Managers after season one. 
• Assist the onboarding team with reporting and troubleshooting operational, logistical, and system-related issues impacting assigned accounts during onboarding. 
• Identify, track, and report pain points or roadblocks that may hinder operator success, collaborating with internal teams to assist in developing solutions and process improvements. 
• Partner cross-functionally with League Success, Fulfillment, and Technology teams to ensure a coordinated and efficient onboarding experience 
• Support data-driven decision-making by contributing insights and feedback from onboarding experiences to improve future processes and training materials. 

Minimum Qualifications: 

• Bachelor’s degree in Sports Management, Business, Communications, or related field or 3+ years of related experience as a league operator or owner, or sports director at a national organization 
• 1-2 years working directly with youth sports leagues, recreational programs, club operations, or community sports organizations 
• Prior experience managing customer relationships in a service-oriented environment (sports management, education, SaaS, or franchise support) 
• Hands-on involvement in planning, coordinating, or executing sports events, camps, or tournaments 
• Understanding of the lifecycle of a youth sports season (registration, scheduling, equipment, gameplay) 
• Excellent communication skills with ability to provide proactive updates and guidance via multiple channels 
• Strong organizational and problem-solving abilities 
• Experience working cross-functionally across multiple departments 
• Customer service excellence 
• Strong data management and documentation skills 
• Experience using CRM tools such as Salesforce (preferred) 
• Passion for youth sports and expanding access to sporting opportunities 

More about the role (Additional Position Details): 

• Travel: Less than 20% of the time 
• Work Schedule: Full-Time 40 hours/week (Monday-Friday) with occasional nights and weekends 
• Compensation Structure: Expected started salary range $50,000-$52,000/year. Salary (Paid Weekly) FLSA-Nonexempt (Overtime Eligible). Our pay grades are determined by role, level, location, and alignment with market data. This position is eligible for an annual discretionary bonus & benefits including Medical, Dental, Vision, Life Insurance, Disability, 401(k), Paid Parental Leave, Unlimited PTO, Monthly Wellness Expense Reimbursement and additional voluntary benefits. 
• Location: Remote 
• Reports to: Onboarding Manager 
• Supervisory Responsibilities: None 

• Stay Healthy: Enroll in comprehensive benefits & insurance plans with no waiting period
• Be Well: Expense up to $65 per month for health & wellness
• Maximize Savings: Contribute to your 401k retirement savings with company matching
• Be Comfortable: Enjoy a relaxed casual dress code
• Take Time: Enjoy a variety of time off benefits including Unlimited PTO and paid Parental Leave
• Stay Connected: Work equipment (laptop and monitor) provided by RCX Sports