Delivery Analyst

Delivery Analysts design, setup, monitor, and validate data product workflows leveraging standard processes and procedures for client accounts. Ensure workflows and quality audits meet client requirements, service level agreements and security policies. Identify, document, and make necessary workflow changes to meet client requirements. As a Delivery Analyst, you will be responsible for consistently delivering and executing projects within Acxiom’s Data platform. Day to day, you will be managing multiple projects at a time by analyzing priorities, metrics, and deliverables.

Location: Lomas Atlas, Mexico City, MX

Please send CV in English.

DUTIES AND RESPONSIBILITIES

·       Coordinate and manage source file receipt with clients, vendors, and/or internal stakeholders.  Design, construct and execute data workflows, verify input/output counts, monitor data processing, and audit/verify the results based on historical trends.

·       Validate source and output data, data formatting specifications, and output requirements according to specifications to ensure zero defects.

·       Deliver accurate output information to clients and / or their vendors through the appropriate data processing platforms and utilizing transfer mechanisms.

·       Ensure compliance with quality assurance processes, established process and procedures, project requirements and service level agreements/expectations.

·       Research, troubleshoot, and lead the resolution of data or processing issues according to product, client and / or third-party vendor specifications.  This includes advising the team and clients on necessary solution changes or fixes to implement as well as the actual work to implement/fix.

·       Professionally communicate internally and externally with clients and stakeholders as determined by the nature of the discussion.  Leads client meetings as it pertains to solution, research, issues, change management and trouble shooting.  Point of contact to clients for solution components as well.

·       Accountable for effective time management to meet deadlines, including taking the Initiative to monitor work after hours.

 

QUALIFICATIONS

Required Experience

·       Bachelor’s degree from a four-year college or university or minimum 2 years relevant industry experience in Information Technology

·       Microsoft Office applications

·       Demonstrated ability to communicate with clients and internal stakeholders

·       Attention to detail, important to monitor and audit solution processing services

·       SQL / PL-SQL experience

 

Preferred Experience

·       Working Knowledge of Identity Resolution

·       PII / Pseudonymous Data 

·       USPS Address Standards, GDPR-Privacy Regulations

·       Encryption/Decryption (PGP/GPG, SDMS, GIS)

·       Cloud experience (AWS, GCP, Azure)

Homebased - Mexico City