Lead Operations Engineer, Global (Starlink)

LEAD OPERATIONS ENGINEER, GLOBAL (STARLINK)

Starlink is leveraging SpaceX’s experience in building rockets and spacecraft to deploy the world’s most advanced broadband internet system and largest satellite constellation. The Starlink Growth team combines deep analysis, business strategy, and operational excellence to drive customer retention, improve lifetime value, and scale the business. As a Lead Operations Engineer, you will set strategic priorities and timelines for high-impact operational initiatives while building and developing a high-performing team. You will hire and coach engineers, identify complex problems, drive scalable solutions, influence cross-functional leadership, and translate data into decisions that directly advance Starlink’s growth, profitability, and operational effectiveness.

RESPONSIBILITIES:

• Set strategic priorities, quarter roadmaps, and aggressive timelines for high-impact operational initiatives that improve Starlink’s customer experience, logistics, accounting, supply chain, and cross-functional operations.
• Build, hire, and coach a high-performing team of operations engineers; actively develop individual talent and raise overall team capability.
• Take extreme ownership of identifying systemic engineering and operational defects, driving rigorous root-cause analysis, and implementing comprehensive, scalable solutions.
• Lead process improvement efforts using first-principles thinking, lean methodologies, and bias for action—ruthlessly simplifying processes and removing unnecessary requirements/scope.
• Design and own data frameworks and decision systems that translate complex operational data into clear strategic insights and actions.
• Drive cross-functional alignment and influence senior leadership and partners across design, engineering, software, sales, marketing, customer service, logistics, accounting, and other teams.
• Own complex, high-visibility projects end-to-end, removing blockers, de-scoping non-essentials, and delivering results on aggressive timelines.
• Establish and continuously improve knowledge management systems, documentation standards, and team best practices that scale with the organization.
• Foster a culture of extreme ownership, bias for action, and continuous improvement within the team and across partner organizations.

BASIC QUALIFICATIONS:

• Bachelor’s degree in engineering, operations, business, or STEM field.
• 5+ years of experience in an operations, process improvement, manufacturing, and/or consulting environment.

PREFERRED SKILLS AND EXPERIENCE:

• Advanced degree or dual background (Engineering + Business/Operations).
• 7+ years of relevant experience, including building and scaling high-performing teams.
• Experience hiring and developing technical talent in a high-growth or high-intensity environment.
• Deep hands-on experience with lean, Six Sigma, first-principles problem solving, and process excellence methodologies.
• Proficiency with programming/scripting languages (Python, SQL, R, JavaScript, or similar) for analysis, automation, and tooling.
• Experience operating across customer experience, logistics, accounting, supply chain, engineering, and other operational domains.
• Track record of driving organizational change and establishing scalable knowledge/documentation systems.
• History of successfully de-scoping complex initiatives while still delivering outsized impact.

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed.
• This position may require travel between our sites to support Starlink Business Operations, potentially up to 50% travel.