CUSTOMER ENGAGEMENT SPECIALIST (2 Openings)

GS-10/11 Equivalent Level | Task 4.1

Employer: Mid Atlantic Professionals, Inc. (DBA SSI Group)
Location: Ashburn, VA
Work Arrangement: Onsite
Number of Openings: 2
Position Level: GS-10/11 Equivalent

Position Summary

SSI Group, a Woman-Owned Small Business (WOSB), is seeking two experienced Customer Engagement Specialists to support federal contracting and acquisition-related activities.

The ideal candidates will possess extensive federal contracting experience, a strong understanding of federal acquisition processes, and demonstrated proficiency with government procurement platforms, including GSA eBuy and SAM.gov.

Successful candidates will bring technical contracting expertise, strong communication skills, and the ability to effectively engage with stakeholders in a federal contracting environment.

Key Responsibilities

• Support customer engagement activities related to federal contracting and acquisition processes.

• Communicate and coordinate with federal stakeholders to facilitate contracting-related requirements and activities.

• Utilize GSA eBuy and SAM.gov to support federal procurement activities.

• Apply knowledge of federal contracting procedures, acquisition practices, and applicable regulations.

• Assist with tracking procurement-related activities, documentation, and customer inquiries.

• Maintain professional communication with internal teams, government representatives, and other stakeholders.

• Support accurate documentation, organization, and timely completion of assigned contracting-related activities.

Required Qualifications and Experience

• Federal Contracting Experience: Minimum of 6–10 years of direct federal contracting experience.

• Education: Bachelor's degree from an accredited institution, including at least 24 semester credit hours in business-related disciplines consistent with federal GS-1102 baseline educational requirements.

• Professional Certification: Must possess an active or verifiable previously held FAC-C (Professional) or DAWIA Level II/III certification in Contracting.

• Government Procurement Systems: Demonstrated proficiency utilizing GSA eBuy and SAM.gov.

• Strong understanding of federal acquisition and contracting processes.

• Excellent written and verbal communication skills.

• Strong organizational, analytical, and problem-solving abilities.

• Ability to manage multiple priorities and work collaboratively in a professional federal contracting environment.

Preferred Skills and Competencies

• Familiarity with the Federal Acquisition Regulation (FAR).

• Experience coordinating with federal contracting officers, acquisition professionals, and government stakeholders.

• Strong customer service and stakeholder engagement skills.

• Ability to work independently, exercise sound judgment, and meet established deadlines.

How to Apply

Interested candidates are encouraged to submit an updated resume highlighting their federal contracting experience, relevant educational qualifications, professional certifications, and proficiency with GSA eBuy and SAM.gov.

Join SSI Group and contribute your federal contracting expertise to supporting government acquisition and customer engagement initiatives.

SSI Group is an Equal Opportunity Employer.