Manager, Process Improvement

Position Summary...

What you'll do...

Manager - VMO (Vendor Management)

Electrical Strategy
Summary
The Manager – VMO supports the vendor management operations strategy, performance, and continuous improvement across assigned programs. This role partners with internal stakeholders, senior leaders, and vendor partners to establish performance expectations, evaluate results, resolve critical issues, identify cost and process improvement opportunities, and ensure vendor-supported programs meet business objectives.   Key Responsibilities

• Vendor Performance Management: Establish and monitor vendor performance expectations, key performance indicators, service levels, and program results; identify trends, performance gaps, and opportunities for improvement.
• Vendor Relationship Management: Serve as a key point of coordination between internal business partners and vendors; facilitate communication, address escalations, and drive accountability for commitments, deliverables, and performance expectations.
• Program Management: Lead multiple vendor-related programs and projects by identifying business and operational needs, establishing priorities and success criteria, removing barriers, managing risks, and ensuring deliverables remain on track.
• Performance Analysis: Evaluate program and vendor performance using business data, KPIs, trend analysis, stakeholder feedback, and actual results compared with established goals and projections.
• Cost Optimization: Identify opportunities to reduce costs and improve value through vendor performance analysis, process improvements, operational efficiencies, and data-driven recommendations.
• Issue Resolution & Escalation: Partner with senior leaders, business stakeholders, and vendors to identify and resolve critical issues, establish corrective actions, assess risks, and communicate expectations through resolution.
• Process Improvement: Conduct gap analyses and evaluate existing vendor management processes; develop and implement improvements based on business needs, best practices, performance data, and company strategy.
• Data-Driven Decision Making: Analyze business and vendor performance information to develop recommendations, prioritize opportunities, influence stakeholders, and support changes that improve cost, service, and program performance.
• Cross-Functional Collaboration: Partner with leadership and cross-functional teams to align vendor strategies with operational requirements, business priorities, and broader company objectives.
• Continuous Improvement: Identify opportunities to improve vendor capabilities, program effectiveness, reporting, processes, and ways of working; leverage new tools and technologies where appropriate.
• Compliance & Integrity: Ensure vendor management activities and business decisions align with company policies, ethical standards, contractual expectations, and applicable requirements.

  Preferred Qualifications

• Experience in vendor management, supplier management, program management, operations, procurement, facilities management, or a related field.
• Experience managing vendor or supplier performance through KPIs, service levels, scorecards, performance reviews, or similar measurement frameworks.
• Strong analytical skills with experience interpreting business data, identifying trends, evaluating performance, and developing actionable recommendations.
• Experience leading cross-functional programs, resolving escalated vendor or operational issues, and influencing stakeholders across multiple levels of an organization.
• Experience identifying cost optimization, process improvement, and operational efficiency opportunities.
• Strong communication, negotiation, relationship management, and stakeholder management skills.

  Work Conditions Corporate and multi-site program support with periodic travel as business needs require; occasional after-hours involvement may be necessary to support critical vendor or operational escalations.


Develops initiatives and processes for key business functions to drive business goals objectives and programs by analyzing data and evaluating key business components in order to assess current performance baselines identifying gaps opportunities and needed improvements in key business functions evaluating and updating current practices on a continuous basis developing improvement solutions ensuring program processes are simple executable and sustainable for future use with manageable roll out plans consulting with crossfunctional teams to get alignment on improvement solutions and communicating changes and solutions to key stakeholders in order to get buyin
Manages process improvement programs by evaluating and determining improvement needs partnering with crossfunctional teams to develop the operational strategy to simplify processes providing guidance and expertise on company policies practices and procedures ensuring proper controls tools and materials are present in order to enhance behavior change partnering with stakeholders to ensure alignment and support of the processes monitoring program performance in relation to metrics identifying postimplementation issues and concerns and developing and gaining buyin on changes and resolutions
Manages global projects by identifying areas of opportunity determining proper procedures and guidelines for advising on executing and documenting organizational practices across multiple countries understanding the global trends that affect the business demonstrating and communicating working knowledge of industry best practices and Walmart policies and procedures in business area of expertise anticipating issues of concern and being proactive in recommending sustainable solutions in area of expertise
Helps develop strategies processes and best practices by conducting modeling and statistical analyses partnering with crossfunctional teams across the business benchmarking with industry experts through continuous education and use of networks developing assessments of key opportunities demonstrating the ability to translate technical solutions into business solutions supporting the development of longterm plans and project timelines and communicating with and influencing decisionmakers and executives within the organization
Leads the implementation of change initiative projects to achieve desired results by leading the execution of transformational change and processes developing plans to implement processes assessing the organizations readiness for change managing expectations adjusting approaches so that positive change is adopted by all business partners and stakeholders and ensuring timely project management from pilot through implementation stage to enable sustainable processes throughout the business unit Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholders supporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability for and measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promoting continuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition and promoting a belonging mindset in the workplace Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity by implementing related action plans utilizing and supporting the Open Door Policy: and providing direction and guidance on applying these in executing business processes and practices
Respect the Individual: Embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and perform helps to attract the best talent
Respect the Individual: Works as a team builds strong and trusting relationships communicates with impact energy and positivity to motivate and influence
Respect the Individual: Strengthens the team by helping developing and mentoring others recognizes others contributions and accomplishments
Act with Integrity: Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around us
Act with Integrity: Acts in a selfless manner and is consistently humble selfaware honest fair and transparent
Serve our Customers and Members Delivers results while putting the customer first
Serve our Customers and Members Makes decisions based reliable information balances short and longterm priorities and considers how own work impacts the teams ability to deliver on our purpose for all stakeholders
Strive for Excellence: Displays curiosity and a desire to learn takes calculated risks and demonstrates courage and resilience
Strive for Excellence: Drives continuous improvements is open to and uses new technologies and skills and supports others through change At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
For information about benefits and eligibility, see One.Walmart.
The annual salary range for this position is $80,000.00 - $155,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include :
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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Finance, Human Resources, Engineering, Supply Chain, or related field and 2 years’ experience in consulting, project management, business strategy, or relevant area OR 4 years’ experience in consulting, project management, business strategy, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects, Project Management

Masters, Masters: Human Resources, Masters: Supply Chain

Lean Six Sigma Champion Certification - Certification

Primary Location...

814 Respect Dr, Bentonville, AR 72716, United States of America

Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.