Client Services Specialist

Position Description     

Private Banking is seeking an enthusiastic, self-motivated, goal-oriented individual to join the Portfolio Aggregation Services Team.   The Team is a group of quick-thinking, problem-solving individuals within SEI that set a high bar of superior customer service.    The team is a leveraged team working with both the SEI Wealth Platform and the SEI Trust 3000 Platform.  The position is primarily operational and analytical which involves exception processing, collaborating with Clients, Aggregators and Custodians to allow the client to include non-custodial accounts in a holistic approach within the US Private Banking Business.

The ideal individual will be responsible for:

• Coordinating communication with external and internal partners to ensure consistent, efficient, and ongoing support of the client
• Incorporating workflows, procedures, and outputs to better serve our clients
• Preparing and processing error-free transactions accurately and in a timely manner, according to client instructions and according to SEI procedure
• Reviewing, analyzing, and entering client information and transactions into multiple systems
• Respond to client inquiries in a timely, accurate and professional manner
• Perform effectively independently, as well as in a team environment
• Where required, train and mentor other team members
• Become proficient in business application tools

•                     General project management skills

• Other duties as assigned and specifically:

o   Ensure all custodian files are received

o   Monitor team and individual emails and CSM tickets

o   Check unmatched Moxy table

o   Cash for cash outages first, highest priority

o   Research any outages and exceptions

o   Provide correct reason code and detailed explanation/comment for all Exceptions

o   Work with SPTC (CA, C&Rs, etc) and Tech Support for any corrections, postings, and issues you might have

o   Take appropriate action within PAS UI when necessary (“push” trades to platform, etc)

o   Set up custodians per client request (work with Evare and tech Support)

o   Work with PMO and client during PAS implementations

o   Responsible for a set of Clients and/or custodians (CIBC is by custodian due to volume)

o   Responsible for Trust300 and SWP Moxy Reconciliation  (working on outsourcing to India/NTT)

o   Moxy reconciliation on SWP Live weekends

Position Requirements:

• BA/BS degree preferably in Accounting, Finance, or business-related field; or the equivalent in education and work experience
• Ability to work well under pressure, perform multiple tasks and prioritize appropriately
• Ability to be flexible and adapt to role and organizational changes
• Strong Root Cause Analysis Skills
• Excellent communication and written skills - Ability to deliver clear concise messages to clients and internal counterparts
• Strong time management skills
• Ability to examine and maintain policies and procedures
• Must be detail oriented and have effective listening skills
• Ability to work late hours
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SEI’s competitive advantage

To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, hybrid working environment and a work-life balance that enables you to relax, recharge and be there for the people you care about.

Our benefits include Medical Insurance, Term Life Insurance, Voluntary Provident Fund, 10 Predefined Holidays and 2 Floating Holidays in a year, Paid Time off and more.

We are a technology and asset management company delivering on our promise of building brave futures—for our clients, our communities, and ourselves.  Come build your brave future at SEI. 

The position title reflected in this job description is aligned with SEI's current internal job architecture. As part of SEI's role and career framework, internal job titles may not directly correspond to external market titles and may differ from titles previously assigned during an employee's tenure or at the time of hire.

SEI is an Equal Opportunity Employer and so much more…

After 50 years in business, SEI is a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, paid volunteer days, professional development assistance and access to thriving employee networks.

AI Acceptable Use in the application and interview process:

SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives.  If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.