Account Coordinator

Description

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users.

We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.

Summary

Provides support to a team of Account Managers with administrative and operations tasks including data entry and research, report verification, basic system configuration/updates, mailing assembly/management and participant phone/email contact. This is an entry-level position with the potential for growth.

Key Accountabilities

• Develop processes and systems to improve productivity, organization and efficiency for projects
• Manage multiple priorities and provide updates regarding progress on projects and tasks
• Create and maintain accurate documentation of operational and/or client-specific processes and procedures
• Attend client meetings to gain a full understanding of the client programs/initiatives, to ensure that their role supports the overall objectives and to provide support to Account Managers as required
• Attend all team meetings and training to remain informed of team and department initiatives, learn relevant skills to apply to operations, project and program management and fully participate in department-building opportunities
• Serve as initial point of escalation for Customer Support on designated accounts
• Manage 1-2 single-service accounts and perform general project management/account management responsibilities
• Work on other special projects as assigned

Corporate Responsibilities

Demonstrated commitment to Augeo core values:

CORE VALUES

• Collaborative
• Objective
• Responsive
• Earnest

Qualifications, Skills, and Experience

• Four-year college degree preferred or 2-3 years business experience
• Comfort with web-based technologies
• Excellent written and verbal communication skills
• Microsoft Suite proficiency
• Ability and desire to learn business skills and apply them to daily responsibilities/projects
• Strong data entry background and comfort level
• Excellent attention to detail and follow-up skills
• Strong problem solving and researching skills
• Ability to support multiple projects simultaneously and meet deadlines
• Strong organizational skills
• Personal confidence and ability to thrive in a team environment
• High degree of enthusiasm and accountability

How this position is measured

• Individual performance to job description
• Leadership abilities and qualities
• Fiscal responsibility to company and projects
• Service Excellence/internal customers
• Goal attainment as set forward by manager

Location

Candidates local to an Augeo office are expected to work a hybrid schedule. Candidates outside commuting distance of an Augeo office may work remotely.

Work Authorization

Applicants must be legally authorized to work in the United States at the time of application and throughout employment. This employer does not provide visa sponsorship now or in the future for this position, including but not limited to H-1B, TN, or other employment-based visas.

Equal Employment Opportunity

At Augeo, we believe diverse perspectives drive innovation and strengthen our culture. We are committed to creating an inclusive workplace where all individuals have the opportunity to thrive. Augeo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Benefits of joining team Augeo

• We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer varying voluntary benefits such as critical, hospital, pet coverage and much more
• Employee benefit education, campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Education reimbursement
• Several EAP resources
• 13 paid holidays and PTO time
• Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
• Employee referral bonuses
• Employee group opportunities
• Fun, casual and flexible working environment that embraces the hybrid workstyle
• Career growth opportunities
• Summer internship program