Office Manager

Office Manager

Double glazing and home improvements  |  Wickford, Essex

Company background

Our family-run business has served homeowners across Essex for over 35 years. Our Wickford showroom displays uPVC and aluminium windows and doors. We also install conservatories and provide aftercare for completed installations.

The role

We are an established double glazing and home improvement specialist seeking an organised, proactive and detail-oriented Office Manager to lead our daily administrative operations. You will be the central point of contact for retail customers, site surveyors, installation teams and manufacturers, coordinating each job from initial enquiry to final sign-off.

Key responsibilities

• Workflow and CRM management
  Maintain and oversee Business Pilot, our primary CRM platform. Keep all leads, sales pipeline data, installation diaries and contract variations up to date.
• Order processing and design
  Configure uPVC and aluminium specifications in Business Micros Touch and process orders directly through the First Degree Processing Portal. Check that all dimensions submitted to suppliers are accurate to the millimetre.
• Customer care
  Act as the first point of contact for incoming telephone and email enquiries, manage customer correspondence and welcome visitors to the showroom.
• Scheduling and diaries
  Manage the logistics calendar in Business Pilot. Book technical surveys, installation dates, service calls and remedial work for the fitting teams.
• Financial administration
  Raise customer invoices, track deposit stages, process payments and log supplier invoices. Liaise with our external accountant or bookkeeper.
• Compliance and guarantees
  Register completed installations for compliance and warranty purposes under the applicable scheme, such as FENSA or CERTASS, and issue insurance-backed guarantees.