Office Manager

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

-            Our Family Owned & Care Culture

-            OUR VALUES

-            Healthy Work/Life Balance

-            Established Career Paths

-            Advancement Opportunities

-            Year-round work – NO LAYOFFS

-            401k Plan w/ Company Match

-            Employee Referral Program

-            Regular Performance Reviews

-            Paid Training in our state-of-the-art facility

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Paid holidays

Medical Flex Spending accounts – Family care

Responsibilities:

Create a care culture.

 Create a positive experience for customers and team members.

 Prioritize calls using Hiller’s call priority system according to operational needs

 Provide oversight of appointment requests received throughout the day to ensure each is

scheduled.

 Track and report call counts and revenue generated against daily, weekly, and monthly departmental goals.

 Maintain complete and accurate customer information in the database.

 Promptly report issues to the manager and safeguard customer satisfaction is maintained at 100%.

 Effectively manage conflict resolution with customers and provide clear communication to address

their concerns, questions, or problems expediently.

 Assist the General Manager and Shared Services division with administrative support that drives the

organization forward.

 Quickly and effectively control a conflict situation by providing a compromised solution by using

clear communication to address concerns, questions, and or stated issues.

 Manage office staff and schedule training classes and coaching sessions to discuss and review goals,

expectations, and performance metrics.

 Manage Call Center tasks assigned in Service Titan; delegate tasks to office staff and provide

oversight to ensure each is completed on time.

 Submit, file, and track warranty claims from submission to the payment credit applied to the job.

 Serve as the point of contact for technician and project manager to receive payments collected from

customers; prepare bank deposits for the General Manager.

 Forward vendor invoices to accounts payable to process vendor payments.

 Provide standard administrative support

 Manage the General Manager’s calendar and organize his / her meetings

 Perform other administrative duties as necessary to ensure departmental operations maintain

efficiency.

 

Physical Requirements:

 Regularly spend long hours sitting and using office equipment and computers (80% of the time).

 Regularly communicate verbal and written messages with others.

 Frequently bend to file and maintain files.

 Occasionally lift 5-10 pounds.

 Have good visual acuity.

 

Position Specific Standards:

 Maintain confidentiality on all private, sensitive, and proprietary Company issues and concerns.

 Always maintain a professional image by wearing company approved apparel.

 Always maintain a professional and courteous demeanor with customers and associates.

 Abide by all Company standards of performance, ethics, and integrity.

 Follow all safety protocols, policies, and procedures to protect the technicians and support

personnel.

 Proactively address and resolve business issues and concerns with personnel and or the Customer.

 Stay abreast of new and existing Company services, systems, policies, procedures, and processes.

 Willing to continue training for personal growth.

 Ability to work extended hours and rotational weekends.