Warehouse Manager

Overview

This role will be responsible for the execution of all the daily activities required to manage shift responsibilities across Inbound (receiving, put away/replenishment) or Outbound (pick, pack and ship) operations in the distribution centre. Responsible for assisting in the staffing, training, and scheduling of the shift warehouse team, while maintaining strict adherence to payroll budget, planning hours to achieve productivity goals and effectively manage fluctuating levels of work. Maintain a safe and healthy work environment for all employees, including compliance to all Health and Safety regulations and guidelines. Provide 100% customer satisfaction by providing same day shipment of all customer orders ensuring accuracy, proper packaging using defined transportation modes.

Qualifications

• Strong Warehouse knowledge and business acumen
• 2-4 years focus in Distribution Centre operations with Store, Direct to Consumer and Business to Business applications is desired
• 2-4 years functional knowledge and experience in conducting metric driven analysis and accountability
• Experience using and implementing Warehouse Management Systems (WMS)
• Demonstrated competence in the use of Microsoft Operating Systems
• Understanding Process Improvement/Six Sigma processes a plus
• Strong proven leadership and people management skills essential
• Ability to proactively identify challenges and arrive at optimum solutions to achieve success
• Bachelor Degree in Business, Supply Chain, Accounting, Finance or Economics preferred
• Have a working knowledge of Distribution Centre processes and functions
• Flexibility around working hours given the nature of role and industry as well as seasonality and business needs.

Responsibilities

• Provide hands-on supervision for staff to maximise productivity and accuracy in their job functions. Utilising weekly benchmark reports, performance posting, and goal setting to measure and communicate the results of performance to your team
• Plan daily workloads to ensure all customer orders will be 100% shipped the same day
• Support the standards with the warehouse team to drive a customer focused environment
• Supervises daily processes to ensure all Key Performance Indicator (KPI) metrics are met or exceeded
• Provide direction and assistance to the warehouse team by clarifying questions pertaining to job assignments and resolving issues
• Meet all departmental expectations to effectively drive results
• Assist in training, developing and managing of the warehouse team. Monitor and enhance individual performance through clearly defined expectations, training, coaching and mentoring to achieve desired results
• Responsibility for ensuring site is fully compliant with Health & Safety Regulations
• Provides training and certification prior to an employee being permitted to operate and monitors all employees’ use of Industrial Powered equipment in the facilities. (Forklifts, Order Pickers, etc.)
• Provides accurate and timely reporting of warehouses activities using a distribution center Business Metrics report, any other benchmark reporting spreadsheets, and other reports as may be required and outlined from time to time
• Comply with the logistic and distribution center budgetary constraints for the warehouse and monitors all controllable expenses such as Overtime, Salary, Temporary help, Supplies, Facility Maintenance expense, etc.
• Other duties and assignments that may be required or necessitated as a result of change in the job requirements.