Courtyard Manhattan Central Park - Director Housekeeping

Join Our Team as Director of Housekeeping! 

The Director of Housekeeping provides strategic and operational leadership for all housekeeping functions, including guest rooms, public areas, laundry operations, and back-of-house spaces. This role is responsible for maintaining exceptional cleanliness standards, driving guest satisfaction, developing high-performing teams, managing labor and departmental resources, and ensuring compliance with safety and operational standards. Through effective leadership and collaboration, the Director of Housekeeping plays a critical role in protecting the hotel's reputation, enhancing the guest experience, and achieving overall business objectives.

KEY SKILLS/RESPONSIBILITIES

• Housekeeping Operations Management: Lead all housekeeping functions, including guest rooms, public spaces, laundry operations, and back-of-house areas. Establish operational standards, monitor execution, and ensure cleanliness, consistency, and efficiency across all areas of responsibility.
• Quality Assurance & Guest Experience: Drive service excellence by ensuring the hotel consistently delivers a clean, safe, and welcoming environment for guests. Monitor quality standards, guest feedback, special requests, and property appearance to support guest satisfaction and brand performance.
• Workforce Leadership & Team Development: Provide leadership, coaching, performance management, and development for housekeeping managers and associates. Foster accountability, engagement, and continuous improvement while building a strong leadership pipeline within the department.
• Labor, Inventory & Financial Stewardship: Manage labor costs, scheduling, payroll productivity, inventory controls, purchasing activities, and departmental expenses. Utilize operational and financial data to maximize efficiency while maintaining service and quality standards.
• Safety, Security & Regulatory Compliance: Oversee department compliance with company policies, safety programs, security procedures, key control standards, emergency preparedness requirements, and operational regulations. Promote a culture focused on associate safety, asset protection, and risk mitigation.
• Cross-Department Operations & Property Support: Partner with hotel leadership, engineering, front office, and other departments to ensure seamless operations and consistent service delivery. Support property-wide initiatives, communicate operational priorities, and contribute to overall hotel performance.

EDUCATION & EXPERIENCE

• 5+ years of progressive housekeeping, hotel operations, or related leadership experience.
• Previous experience leading, coaching, and developing management and frontline teams.
• Strong operational, financial, and workforce management skills, including budgeting, labor management, and productivity analysis.
• Knowledge of housekeeping operations, safety practices, service standards, and regulatory compliance requirements.
• Excellent communication, problem-solving, organizational, and decision-making abilities in a fast-paced environment.
• Proficiency with Microsoft Office applications, operational systems, and reporting tools; valid driver's license if required by the property.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:
Make your stay memorable at Courtyard New York Manhattan/Central Park, where sculpture and art can be found throughout. Our modern hotel near Central Park offers everything you need during travel. Recharge in our stylish NYC hotel rooms with free Wi-Fi, plush Marriott bedding, and stunning views of Manhattan. Satisfy your appetite at nosh!, our onsite restaurant and bar serving healthy breakfast and dinner options, Starbucks® coffee, and evening cocktails. Maintain your active lifestyle at our 24-hour fitness center with Peloton bikes or enjoy outdoor activities nearby our hotel at Central Park and take a scenic stroll through Times Square. Enjoy easy access to iconic NYC attractions like Broadway, Times Square, Rockefeller Center, and the Shops at Columbus Circle during your stay. Our Midtown event venues and premier location make our hotel an excellent choice for upcoming meetings or special occasions. Whatever brings you to New York City, you’re sure to enjoy your stay at Courtyard New York Central Park. At our hotel, we're committed to providing the best guest service in the area. But what really sets us apart is our team. When you join us, you'll find a supportive and collaborative work environment where you'll feel like part of a family. We celebrate our successes every month with team-building activities and events that bring us closer together. So, if you're looking for a place where you can grow, succeed, and belong, come join us!

Application deadline for Colorado positions: