ENGINEER - UNIFIED COMMUNICATIONS OPERATIONS - PuneVOIS

## Who we are

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth. With our strategic partner Accenture, we work alongside our Vodafone customers, other Telco and tech companies to drive transformation, meet the challenges of our industry and ensure we stay relevant and resilient. This partnership is a unique, industry-first model which brings together the best of in-house and 3rd party capability.

We work with customers across 28 countries from 10 VOIS locations: Albania, Egypt, Hungary, India, Romania, Spain, Turkey, UK, Germany, Ireland, and with a network of teams in Czech Republic, Italy, Greece, and Portugal.

#VOIS #BeUnrivalled #CreateTheFuture

## About this role

We are seeking an experienced Unified Communications professional to provide end-to-end second line operational support for Cisco-based collaboration and Voice over IP services for global enterprise customers. The role focuses on incident resolution, service availability, change implementation and continuous improvement through automation, while operating in a 24x7, customer-facing environment

## What you will do

• Provide end-to-end second line technical support for Unified Communications services, including data centre infrastructure such as Cisco Nexus 7K/9K, firewalls (ASA and Firepower), Catalyst switches and Cisco routers.
• Diagnose issues, identify root causes and resolve incidents within agreed service level agreements, acting as a high-level escalation point for customer-impacting incidents.
• Coordinate and manage vendor support engagements to ensure timely and effective resolution of complex technical issues.
• Support and implement change requests, including planning, risk assessment, testing and post-change validation to ensure service stability.
• Onboard new customers into the production environment through configuration, testing and accurate updates to inventory and knowledge databases.
• Generate and analyse daily signalling load and traffic reports across all nodes to improve performance indicators and service resilience.
• Support network platform ramp-up activities, including installation, configuration and coordination of setup tasks.
• Identify opportunities for operational automation as part of network transformation initiatives and collaborate with development teams to deliver measurable benefits.
• Maintain and continuously improve technical documentation, knowledge repositories and asset inventories.

## Who you are

• An experienced Unified Communications or network operations professional with strong expertise in Cisco Nexus platforms, firewalls (ASA/vASA) and enterprise routing and switching.
• Knowledgeable in routing protocols such as BGP, OSPF, MPLS and EIGRP, with a solid understanding of Linux system administration.
• Comfortable working with incident and monitoring tools such as Remedy, Netcool, Palladion, VoIP Future and Science Logic.
• Confident in communicating clearly with customers, vendors and internal stakeholders, both verbally and in writing.
• Self-motivated, adaptable and keen to stay current with evolving collaboration technologies and automation practices.

## Not a perfect fit

Concerned you may not meet every requirement? Vodafone is committed to creating an inclusive workplace where everyone can thrive. If you are excited about this role but your experience does not align exactly with every aspect of the job description, you are encouraged to apply. You may be the right candidate for this or another opportunity, and the recruitment team will support you in exploring where your skills fit best.

## What’s in it for you

• Exposure to large-scale, global enterprise Unified Communications environments with high availability requirements.
• Opportunities to progress from a second line operations role into a subject matter expert position.
• Hands-on involvement in network transformation and automation initiatives.
• A collaborative, international working environment aligned to the Vodafone Way, with opportunities to work across markets and teams.

## What skills you will learn

• Advanced troubleshooting and optimisation of large-scale Cisco collaboration and data centre environments.
• Practical application of automation concepts within live network operations.
• Change and incident management best practices in a global, 24x7 service environment.
• Stakeholder and vendor management in complex, customer-facing technical scenarios.

## VOIS Equal Opportunity Employer Commitment

Vodafone recognises and celebrates the value of diversity in building a workforce that reflects the customers and communities it serves. No form of discrimination is tolerated. This includes, but is not limited to, discrimination based on race, colour, age, veteran status, gender identity, gender expression, sexual orientation, pregnancy, maternity or parental status, ethnicity, disability, religion or belief, political affiliation, trade union membership, nationality, citizenship, indigenous status, medical condition, HIV status, neurodiversity, social origin, cultural background, marital or civil partnership status, or socio-economic background.

## Join us

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

## Alert

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#JDEnhancedByTARA

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