Public Area Attendant

Viceroy Hotels

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal’s Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026. 

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho’s Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East—the gateway to downtown Ketchum, Idaho—and just minutes from Bald Mountain’s River Run base, this exceptional property will debut as Sun Valley’s first luxury hotel and for-sale residence offering. As part of the Viceroy team, you’ll help bring our signature experiential hospitality to one of North America’s most iconic, year-round mountain destinations.

 

The Public Area Attendant is responsible for maintaining Viceroy Standards throughout all assigned public areas of the resort while ensuring a clean, organized, and welcoming environment for guests and team members. This role supports the overall appearance, cleanliness, sanitation, and presentation of guest-facing and back-of-house areas throughout the property and may assist with additional housekeeping responsibilities as operational needs require.

Responsibilities

• Employees must at all times be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.
• Maintain cleanliness and presentation standards throughout all public areas of the resort, including lobbies, corridors, elevators, public restrooms, fitness center, meeting spaces, restaurants, pool areas, offices, entrances, stairwells, and back-of-house areas.
• Ensure all assigned areas remain clean, organized, sanitized, and presentation-ready throughout the shift.
• Vacuum corridors, clean floors and surfaces, empty trash, dust furniture and fixtures, and maintain overall public area appearance.
• Maintain cleanliness and sanitation standards in all public restrooms and guest-facing spaces.
• Adhere to established project cleaning schedules and deep-cleaning assignments.
• Support Room Attendants and Housekeeping operations by delivering linens, removing trash, transporting soiled linens, and assisting with operational needs as necessary.
• Maintain housekeeping closets, service areas, and storage spaces in an organized and properly stocked manner.
• Report maintenance concerns, safety hazards, damage, or operational issues promptly to Housekeeping leadership.
• Handle Lost & Found items in accordance with hotel procedures and confidentiality standards.
• Utilize proper radio and internal communication etiquette when communicating with team members.
• Practice safe work habits and follow all chemical handling, sanitation, safety, and PPE procedures.
• Maintain cleanliness and presentation of outdoor guest areas, entrances, and designated exterior spaces as assigned.
• Support additional housekeeping and cleaning responsibilities, including assisting with guestrooms when operationally necessary.
• Attend required meetings, trainings, and departmental lineups.
• Maintain a professional appearance and adhere to grooming and uniform standards at all times.
• Ensure overall guest satisfaction through attention to detail, professionalism, and service-focused interactions.
• Perform other duties as assigned by management.

Qualifications

• High School diploma or equivalent
• Experience in a hotel or a related field preferred.
• Previous Housekeeping experience highly preferred.
• Flexible and long hours sometimes required.
• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform, personal protective equipment (PPE), and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to cross-train in other hotel related areas.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a warm and friendly demeanor at all times.