Head of Operations - Lifestyle Café Group
SIHAMCO
·- Location
- Jeddah, Makkah Province, Saudi Arabia · published · Riyadh, Riyadh Province, Saudi Arabia · Dubai, Dubai, United Arab Emirates
- Type
- Full-time
- Department
- Operations
- Source
- Workable
Description
Head of Operations - Homegrown Saudi Café Chain
Driving Growth. Ensuring Excellence. Elevating the Brand.
About the Role:
We are seeking a highly experienced Head of Operations to oversee and elevate all operational aspects of a fast-growing homegrown Saudi café chain, this includes multiple outlets as well as a central kitchen. The ideal candidate must have proven experience in scaling café or fast-casual brands, operational excellence, leadership, systems development, and franchise expansion readiness.
The role requires a hands-on operational leader with strong commercial understanding, team management capabilities, and the ability to build scalable systems that support long-term growth and brand consistency.
Key Responsibilities:
* Oversee daily operations across all multi-branch Café outlets and central kitchen
* Build and implement strong SOPs and operational systems
* Ensure consistency in quality, service, food safety, and customer experience
* Improve operational efficiency and cost control
* Monitor branch performance, sales, wastage, labor, and profitability
* Lead, train, and evaluate branch managers and operational teams
* Develop reporting structures and accountability systems
* Work closely with HR and recruitment on staffing requirements
* Prepare the brand operationally for future expansion and franchising
* Establish franchise-ready systems, manuals, workflows, and operational standards
* Improve guest experience and strengthen brand consistency across all locations
* Coordinate with marketing, supply chain, procurement, and finance departments
Core Competencies
Operational Excellence • Commercial Acumen • Leadership • Brand Management • Stakeholder Engagement • Problem Solving