THE ROLE AND THE TEAM

At Zalando, we reimagine fashion for the good of all, helping customers discover pieces they love that fit their body, mind, and soul. Zalando Plus is our free-to-join loyalty program that rewards members for shopping with us.

As a Principal Product Manager, you will own and drive the mid-term vision and strategy for high-impact product areas. Operating at the intersection of Business, Engineering, and Data Science, you will collaborate cross-functionally to bridge program mechanics with business growth, ensuring customer-centric and commercial outcomes.

In an agile setup, you will turn stakeholder needs and insights into prioritized roadmaps, partner with engineering and operations research teams to deliver scalable solutions, and ensure high-quality execution. Your decisions will directly shape loyalty experiences for millions of shoppers across Europe, driving our decisions will directly shape loyalty experiences for millions of shoppers across Europe, driving incremental behaviour change and a more rewarding experience for our customers.

WHAT WE’D LOVE YOU TO DO (AND LOVE DOING)

• Shape a compelling suite of loyalty benefits that deliver exceptional customer value while driving commercial success.
• Define a long-term vision to deliver against, identify and prioritize problems and solutions, build fact-based business cases.
• Structure complex economics and behavioral topics into easy-to-understand messages and communicate effectively across all levels.
• Work with the team and stakeholders to develop and prioritize epics and user stories.
• Lead the delivery with engineering, design, and data science teams in an agile development process.
  

WE’D LOVE TO MEET YOU IF

• Extensive experience: You have product management experience on a lead/principal level, owning a long-term vision and roadmap, using a data-driven approach to identify problems and guide the implementation of solutions in line with the vision 
• Excellent communication skills: You have the ability to understand, analyze, and clearly communicate business problems and priorities to engineering teams and business stakeholders 
• Drive commercial outcomes: You bring a proven track record of influencing consumer decisions to achieve strategic business objectives while remaining customer centric.
• Passion for Loyalty Programs: You have a deep passion for ecommerce, fashion, and loyalty programs, with an understanding of how to drive customer engagement and retention through loyalty initiatives.
• Cultural Fit: You are an authentic, mission-driven individual who excels in managing senior stakeholders and navigating complex environments.
  

OUR OFFER

Zalando provides a range of benefits, here’s an overview of what you can expect. Ask your Talent Acquisition Partner to learn more about what we offer.

• 27 days of holiday a year to start for full-time employees (+1 day for every calendar year up to 30 days)
• 40% off fashion and beauty products sold and shipped by Zalando, 30% off Lounge by Zalando, discounts from external partners
• Family support, including counselling and dedicated services for parents and carers
• Company pension scheme
• Employee shares programme
• Health and wellbeing options, including Wellhub
• Mental health support and coaching
• Development through our training platform and biannual peer-to-peer review
• 2 paid volunteering days a year
• Relocation assistance (subject to prior agreement)

INCLUSIVE BY DESIGN

If you think you have what it takes, we encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles!

At Zalando, our vision is to be the leading European technology platform for fashion and lifestyle – one that thrives on diversity and is truly inclusive by design. We believe that diverse teams fuel innovation and creativity, and we actively seek out talent from all backgrounds.

We actively seek to reduce bias in our hiring and employment processes, focusing on your qualifications, skills, and contributions. To support this, we kindly ask that you refrain from including personal details such as your photo, age, or marital status in your CV, ensuring a fair and equitable evaluation based solely on your abilities and potential.

We are committed to providing an exceptional and accessible candidate experience for everyone. If you require any accommodations to support you throughout the hiring process, please let us know – we are here to assist you.

Discover more about our commitment to creating a diverse and inclusive workplace: https://jobs.zalando.com/en/our-culture/diversity-and-inclusion