Overview
Coordinates the activities, personnel, resources, and project portfolio of the Interface Services team. Responsible for providing leadership and oversight for interface operations, clinical and business system integrations, healthcare interoperability solutions, and related technologies. Ensures operational excellence through effective prioritization, project coordination, stakeholder engagement, resource management, and employee development. Serves as the primary liaison between Information Systems, clinical departments, business stakeholders, vendors, and leadership while maintaining operational stability and supporting strategic initiatives.
Responsibilities
PRIMARY DUTIES AND RESPONSIBILITIES
Supervises, mentors, and develops Interface Analyst(s) and Senior Interface Analyst(s), ensuring staff are well-trained, productive, and aligned with departmental and organizational goals.
Coordinates work intake, prioritization, assignment, and completion of incidents, service requests, enhancements, operational support activities, and project deliverables.
Provides leadership and oversight for interface projects, system integrations, upgrades, testing activities, implementations, and go-lives.
Manages team workload, staffing capacity, resource allocation, and project timelines to ensure successful delivery of operational and strategic initiatives.
Serves as the primary point of contact for stakeholders regarding interface-related projects, escalations, operational concerns, and service delivery.
Works closely with application teams, clinical departments, project managers, vendors, and business leaders to coordinate and support enterprise integration initiatives.
Maintains a working knowledge of healthcare interoperability standards, including HL7 messaging, FHIR, interface architecture, and healthcare integration best practices.
Maintains a working knowledge of Cloverleaf interface engine technologies, TCL scripting concepts, and interface support methodologies to effectively oversee technical resources and project priorities.
Maintains a working knowledge of UNIX/Linux operating systems, TCP/IP networking protocols, FTP/SFTP, APIs, and related technologies used throughout the integration environment.
Reviews interface-related incidents, outages, and recurring issues to ensure timely resolution, effective escalation management, and root cause analysis.
Ensures accurate and current documentation of interfaces, workflows, support procedures, technical standards, and operational processes.
Evaluates new interface requests, enhancement opportunities, and integration solutions to ensure alignment with operational requirements, enterprise standards, and business objectives.
Monitors project risks, dependencies, issues, and resource constraints and escalates concerns appropriately to leadership.
Promotes exceptional customer service and fosters strong collaborative relationships throughout the organization.
Practices proper safety techniques in accordance with hospital policies and procedures. Immediately reports any mechanical or electrical equipment malfunctions, unsafe conditions, or employee/patient/visitor injury-accident to the manager.
PROFESSIONAL DEVELOPMENT AND LEADERSHIP
Serves as a role model for professionalism, accountability, and service excellence.
Coaches team members to enhance technical, operational, and professional skills.
Encourages cross-training and knowledge sharing to ensure adequate coverage and succession planning.
Participates in leadership development, organizational initiatives, and departmental improvement efforts.
Maintains awareness of healthcare technology, interoperability, and integration industry trends and best practices.
Qualifications
KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION REQUIRED
1. B.S. Degree in Information Systems, Engineering, or related technical field.
2. Three (3) years experience with healthcare applications and interfaces.
3. One year programming experience.
4. Experience with UNIX, HL7, and TCP/IP Networking protocol.
5. Experience working in a team environment.
6. Ability to communicate effectively and provide outstanding customer service.
KNOWLEDGE SKILLS AND ABILITIES/LICENSE OR CERTIFICATION PREFERRED
Seven (7) or more years of healthcare Information Systems experience.
Experience supporting Cloverleaf Interface Engine environments.
Experience with TCL scripting, interface development, or interface support.
Experience with FHIR, APIs, web services, and healthcare integration technologies.
Experience managing project portfolios, upgrades, implementations, and go-live activities.
Experience leading teams supporting clinical, laboratory, device, and operational integrations.
Cloverleaf Level I or II certification.
PMP, CAPM, Agile, Scrum Master, or ITIL certification.
Work Hours:
8A - 5P