Junior Analyst - Operations

Orange Business is here!

About us

Join us at Orange Business!

We are a network and digital integrator that understands the entire value chain of the digital world, freeing our customers to focus on the strategic initiatives that shape their business.

Every day, you will collaborate with a team dedicated to providing consistent, sustainable global solutions, no matter where our customers operate. With over 30,000 employees across Asia, the Americas, Africa, and Europe, we offer a dynamic environment to develop and perfect your skills in a field filled with exciting challenges and opportunities.

About the role

Taking a key role in maintaining and optimizing network operations, the Junior Analyst handles multifaceted platforms spanning SDN, Private Cloud, CDN, and IP services, diagnosing issues through advanced tools and resolving them efficiently. With a proactive and collaborative approach, the role offers the opportunity to drive operational improvements and automation, supporting resilient and high-quality service delivery in a globally integrated environment.

• Maintain working knowledge of a broad range of network operation platforms, protocols, and services across multiple technical domains including Software Defined Network, Private Cloud, Content Delivery Network, Voice, and IP networks.
• Diagnose network and service issues with complex test tools and follow through to resolution, ensuring service continuity.
• Develop and implement automation solutions for operational tasks using Python, RPA, and other relevant technologies.
• Engage with Machine Learning and Artificial Intelligence tools where applicable to enhance diagnostic capabilities.
• Manage multiple tasks effectively by prioritizing workload and applying sound time management practices.
• Support technical change control activities related to service architecture to maintain system integrity.
• Cultivate strong cooperative relationships across teams to facilitate problem resolution and operational success.
• Adopt a proactive approach to incident response, demonstrating initiative and effective action with minimal supervision during emergency situations.
• Work collaboratively within a team-driven environment while maintaining self-motivation and reliability.
• Communicate fluently in English, with additional languages considered advantageous.
• Execute proactive monitoring across various networked platforms including SDN, Private Cloud, CDN, Voice, and IP networks to identify and address issues promptly, enhancing service continuity.
• Perform detailed diagnosis and troubleshooting by leveraging technical expertise and automation tools to resolve platform incidents.
• Automate operational tasks using tools like Incident Orchestrator, optimizing alarm configurations to reduce response times.
• Ensure clear and consistent communication during shift handovers to maintain operational awareness and accountability.
• Manage medium to high-complexity incidents with appropriate escalation, ensuring service standards and satisfaction.
• Balance incident management with preventive operational tasks based on business impact priorities.
• Conduct quality of service analyses and participate in problem management aligned with service and operational level agreements.
• Maintain current knowledge of operational procedures and accurately apply them to daily tasks.
• Provide technical guidance and procedural support to team members to enhance collective expertise.
• Monitor recurring incidents and develop proactive corrective and preventive actions.
• Maintain awareness of physical site conditions to coordinate incident responses requiring on-site interventions.
• Coordinate effectively with vendors, field services, and carriers to manage testing, hardware replacements, and escalations to sustain service availability.
• Support supervisory personnel during major incidents or crises by assisting in effective response and recovery efforts.
• Participate in business continuity, disaster recovery, and crisis support activities beyond standard hours to ensure service resilience.

About you

The ideal candidate possesses advanced skills in global effectiveness, operational excellence, and knowledge development, coupled with proficient troubleshooting and time management capabilities. They demonstrate adaptability to evolving operational needs, communicate effectively across diverse teams, and innovate process improvements. A background in computer science, telecommunications, or related technical fields, supported by relevant certifications and experience in telecom operations, complements their ability to handle complex service environments efficiently and reliably.Your professional skills:

• Exhibits advanced capability in improving global operational effectiveness within network environments.
• Demonstrates advanced proficiency in executing operational excellence and adhering to defined procedures.
• Applies proficient troubleshooting skills to identify and resolve technical issues across diverse platforms.
• Possesses advanced knowledge and development proficiency to support continuous learning and system improvements.
• Maintains an advanced understanding of operational methodologies and frameworks to ensure consistency and quality in execution.
• Collaborates effectively with teams to deliver operational objectives and service standards.
• Manages time proficiently to balance competing priorities and meet operational deadlines.
• Possesses foundational leadership and matrix management skills to guide basic team interactions.
• Exhibits proficiency in delegation and empowerment to promote team efficiency.

Your soft skills:

• Adapts with flexibility to dynamic operational requirements while maintaining focus on delivering results.
• Communicates clearly and professionally to ensure alignment and transparency with diverse stakeholders.
• Innovates through continuous improvement initiatives and seeks automation opportunities to boost operational performance.
• Prioritizes workload strategically to balance quality and timely completion of tasks.
• Manages shifting priorities and multiple responsibilities effectively within collaborative team settings.

At Orange, joining the role of Junior Analyst - Operations means becoming part of a team where problem-solving ability, technical curiosity, and adaptability are valued and cultivated. Candidates will contribute to delivering reliable and efficient service performance while enhancing operational processes through automation and collaboration. This environment supports learning, professional growth, and the opportunity to make a measurable impact on the performance and resilience of critical network services.

What we offer

• Global Opportunities: Work in multi-national teams with opportunity to collaborate with colleagues and customers from all over the world.
• Flexible Work Environment: Flexible working hours and possibility to combine work from office and home (hybrid ways of working).
• Professional Development: Training programs and upskilling/re-skilling opportunities.
• Career Growth: Internal growth and mobility opportunities within Orange.
• Caring and Daring Culture: Health and well-being programs and benefits, diversity & inclusion initiatives, CSR and employee connect events.
• Reward Programs: Employee Referral Program, Change Maker Awards.

The benefits of being Orange

 

Orange Business was certified as one of the best companies to work by the Great Place to Work Institute from 2012 to 2015. Since 2016, Orange has been awarded as the Top Employer Brazil. The comprehensive independent research revealed that the Company provides excellent employee conditions, nurtures and develops talent throughout all levels of the organization, and has demonstrated its leadership status in the HR environment, always striving to optimize its employment practices and to develop its employees. And since 2015, Brazil has been recognized by the Gender Equality & Diversity for European and International Standard Certification.

 

Because Orange Business hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

 

• Medical plan
• Dental plan
• Life insurance
• Meal allowance
• Transportation allowance
• Bonus plan
• Gympass
• Day care
• Private pension fund
• Birthday gift (day off)
• Give a day, get a day (day off)
• Maternity Leave (6 months)
• Paternity Leave (15 days)
• Orange Employee Solutions (psychological and legal assistance)
• Shiatsu
• Labor gymnastic
• Teleworking Reimbursement

Only your skills matter

Regardless of your age, gender identity, race, ethnic origin, religion/belief, sexual orientation, marital status, neuroatypia, disability, veteran status or appearance, we encourage diversity within our teams because it is a strength for the collective and a vector of innovation. Orange Group is a disabled-friendly company and equal opportunity employer: don't hesitate to tell us about your specific needs.