Assistant General Operations Manager

About Williams-Sonoma DC - South Brunswick, NJ

Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA into one of the largest retailers in the country, with some best known and most beloved brands in home furnishings, including Williams – Sonoma, Pottery Barn and West Elm.

Our Distribution Centers serve as vital connections between factories and our retail, online and mail-order customers around the world. The Supply Chain environment is dynamic and fast-paced, and the network is expanding rapidly. If you have a background in distribution, manufacturing, engineering, transportation, finance, human resources, operations, customer service, procurement, safety, analytics, inventory, risk management, maintenance, personalization, loss prevention, or home delivery – and are looking for a job with a strong opportunity for gaining new skills and for advancement – our Supply Chain Organization could be just the place for you.

Williams-Sonoma, Inc Supply Chain Overview

By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Barron's 100 Most Sustainable Companies; Forbes Best Employers for Women and Diversity; Newsweek America's Most Responsible Companies; and USA Today Customer Service Champions. These honors reflect that we are truly a people-first organization. 

• Over 4,000 Full-Time Associates across the Supply Chain
• 14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
  • Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
• Small package eCommerce distribution centers located in Mississippi and Arizona totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi
  • Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi totaling with over 1,400 full-time employees producing approximately $900 million to $1 billion in sales of upholstered furniture
• Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
• 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey

The Assistant General Operations Manager position is located in South Brunswick, NJ.

You'll be excited about this opportunity because you will.... 

• Build relationships at multiple levels in order to work cross organizationally toward solutions and excellent leadership and consensus building skills
• Identify, mentor, and develop high-potential team members to build a strong leadership pipeline within supply chain operations; implement structured training programs, cross-functional development plans, and succession planning strategies to ensure organizational readiness and long-term talent sustainability
• Dive continuous improvement in productivity, cost control, service, inventory accuracy, housekeeping, and safety
• Operate in a manner that ensures peak productivity and corporate profitability
• Be proficient in WMS systems and how they relate to inventory control and accuracy
• Work with outside support functions on coaching, recruiting, safety and service to enhance facility’s performance
• Manage all Furniture Delivery Hub operations, performance, accountability, and LP for hubs
• Facilitate all escalated orders, RTL Store Support, UPS/OVR deliveries, seasonal floor sets, and Design Studio orders
• Address and resolve customer service issues in a timely and thorough manner
• Drive continuous improvement into our furniture and delivery network, including carrier accountability and overall delivery efficiencies through our Hub network and transportation initiatives
• Maintain inventory accuracy across home delivery Hub locations
• Provide field training and support to our Hub delivery teams, and communicating new processes
• Manage all transportation related responsibilities for Home and RTL Store deliveries - both vendor managed and WS managed transportation teams
• Deliver well organized presentations effectively to multiple levels
• Deliver exceptional organizational and delegating skills as a strong team leader
• Support People First initiatives to provide a positive work environment for associates
• Assist in research, and provide recommendations, to sourcing and selecting logistics service providers that support our home delivery business at a world-class level

Check out some of the required qualifications we are looking for in amazing candidates….

• Bachelor’s Degree in Business, Supply Chain, or related field, and 5-7 years of progressive distribution leadership experience in a distribution or home delivery environment
• In lieu of a degree, 7-9 years of progressively responsible distribution leadership experience will be considered
• Strong ability to communicate effectively (written or verbal), with excellent interpersonal and customer relations skills
• Willingness to take calculated risks
• Ability to handle changing priorities and use good judgment in stressful situation
• Demonstrated ability to think both strategically and tactically
• Strong customer focus, ownership, urgency, and drive
• Self-motivated individual who can set and meet simultaneous short-and-long term goals

We prefer some of these qualities as well…. 

• Master’s degree in Business, Operations, Logistics, Supply Chain, Industrial Engineering, or related field
• Exposure to furniture distribution and/or big box distribution
• Solid understanding of Safety and OSHA standards
• Exceptional organizational and time management skills to successfully respond to urgent situations
• Six Sigma/lean experience preferably in a distribution/warehouse environment

Review these physical requirements, as they play a major part in this role…. 

• Ability to walk, stand, and sit for long periods of time
• Must be able to lift up to 65 pounds

Our company benefits are second to none in the industry….

• Generous discount on all Williams-Sonoma, Inc. brand products
• 401(k) plan and other investment opportunities
• Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
• Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
• For more information on our benefits offers, please visit MyWSIBenefits.com
• To learn more about our Supply Chain culture and regional associate events, please visit: https://shorturl.at/R3OAX (Login credentials may be required)

EOE