- Salary
- $110k – $130k
- Location
- Maricopa County, AZ
- Workplace
- Remote, Onsite
- Department
- Operations
- Seniority
- Director
- Source
- PCRecruiter
Description
A rapidly growing, ultra-exclusive private club is seeking a hands-on Director of Club Operations & Member Experience to lead daily functions at its premier facility in the Greater Phoenix area. This individual will oversee all aspects of the club's ground-game execution, including clubhouse hospitality, front-of-house member services, luxury vehicle storage/concierge services, and track operations workflows, while serving as a key operational partner to ownership.
This is an outstanding opportunity for a polished, hospitality-driven operational leader who enjoys building high-performing teams, formalizing processes, and creating an empowered, five-star service culture for an ultra-high-net-worth clientele. For the right individual, the role offers a clear and exciting path to becoming the company's General Manager.
Compensation & Benefits
Click here to apply online
This is an outstanding opportunity for a polished, hospitality-driven operational leader who enjoys building high-performing teams, formalizing processes, and creating an empowered, five-star service culture for an ultra-high-net-worth clientele. For the right individual, the role offers a clear and exciting path to becoming the company's General Manager.
Compensation & Benefits
- Base Salary: $110,000–$130,000 per year (with a 10% variance available for exceptional candidates).
- Bonus: Structure to be co-developed with leadership for 2027, with the potential to tie incentives directly to new member acquisitions.
- Health Coverage: 100% employer-covered premium for single individuals, 50% covered for families, plus full Dental & Vision options.
- Paid Time Off (PTO): 2–4 weeks, open to negotiation (with the expectation that longer blocks are utilized during the summer off-season).
- Relocation: Local candidates are strongly preferred; no relocation assistance package is available for this role.
- On-Site Requirement: Located at a remote, private facility 45 minutes South of Phoenix.
- Schedule: Wednesday through Sunday. The individual must be highly comfortable working full weekends during the peak season (October through April/May), though required late nights are very limited.
- Oversee daily operational readiness, efficiency, and meticulous attention to detail across the clubhouse, front-of-house member services, concierge services, and high-end vehicle storage/vault operations.
- Partner directly with track operations, safety, and driving teams to ensure operational readiness and seamless daily workflows.
- Serve as a highly visible, polished club ambassador to cultivate lasting relationships with a member base of nearly 300 UHNW individuals, guests, and VIPs.
- Create and maintain an internal culture centered on hospitality, service excellence, and member satisfaction.
- Continuously identify opportunities to elevate the overall member experience and develop programs that increase participation and retention.
- Lead, coach, and manage a combined full-time and part-time operations team of 17–18 employees, guiding the team toward a structured, empowered, and professional hospitality culture.
- Establish clear performance expectations and accountability standards while recruiting, training, and retaining high-performing employees.
- Oversee the ground-game execution and operational delivery of curated member events, race weekends, hospitality experiences, and special programs.
- Partner closely with internal teams and external partners to deliver operationally excellent, financially successful corporate events, private rentals, brand activations, and luxury OEM manufacturer partnerships.
- Identify opportunities to improve existing systems and processes, and collaborate with leadership to launch revenue-generating programs and strategic partnerships.
- 7+ years of leadership experience in private clubs, luxury hospitality, five-star resorts, or high-end experiential lifestyle businesses.
- Proven comfort, presence, and familiarity interacting with ultra-high-net-worth individuals and celebrities, balanced with the ability to lead, respect, and communicate seamlessly with hourly personnel without coming across as condescending.
- Strong organizational and execution skills with a background in membership-based operations, scheduling, and the execution of high-tier hospitality programs.
- A distinct blend of executive presence, high emotional intelligence, and an entrepreneurial "builder" mentality.
- Prior background or functional exposure to food and beverage operations is highly preferred.
- Background in membership-based organizations or high-end automotive/motorsports club environments.
- Excellent conflict resolution, high emotional intelligence, and a strong bias for action.
Click here to apply online
Skills
Negotiation
