- Salary
- $50k – $65k/yr
- Location
- Boston, Massachusetts, US
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Seniority
- Senior
- Experience
- 1+ years
- Source
- BetterTeam
Description
CCS is looking to hire an On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full-time, on-site, end-user support for a Boston, Massachusetts-based client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.
Salary Range: $50,000 - $65,000
What You'll Do:
- Providing premium, white-glove deskside support to client end users.
- Oversee and maintain the ticketing system to ensure efficiency and organization.
- Manage inbound tickets from initiation to resolution, ensuring timely and effective support.
- Provide in-person support for end-user devices, including computers, printers, fax machines, and other peripherals.
- Provide end-user training as needed.
- Ensure reliable network access and connectivity by providing support and troubleshooting as needed.
- Troubleshoot and resolve issues with faulty operating systems and applications.
- Perform installation, configuration, deployment and troubleshooting of desktop computers and peripherals.
- Maintaining knowledge of current IT technologies and trends.
- Perform new staff workstation configuration, specification, installation including workstation repairs, sending devices out for warranty and working with Manufacturers’ repair technicians.
- Routine maintenance of short-throw projectors and document cameras including replacing bulbs, cleaning filters and troubleshooting.
- Cabling coordination and supervision for any new/replacement low-voltage cabling work.
- Daily status updates and monthly reporting of all IT activities.
- Printer administration, configuration, specification, and troubleshooting.
- VOIP and telecoms administration, configuration, specification, and troubleshooting.
- Networked bell and intercom administration, configuration, specification, and troubleshooting.
- Provide support for client applications, including Microsoft Office, web browsers, Google Apps, antivirus software, and other proprietary applications and systems.
- Provide support for client-provided end-user mobile phone applications, ensuring functionality and usability.
- Perform additional job-related duties as assigned, demonstrating flexibility and adaptability to support business needs.
- Chromebook and iPad device management including configuration of new devices and repairs.
- Perform Device Setup and Enrollment using Goggle Admin Console to add Chromebook into Excel’s domain.
- Asset Tagging, if applicable.
- Manage the Organizational Units and applying custom policies.
- Pre-configuration of devices.
- Policy and Security Configuration.
- Application and Extension Management.
- Inventory tracking, management and reporting.
- End-user support.
- Maintenance, Power washing and Year-end procedures.
What You Bring:
- Effective communication skills, both verbal and written with emphasis on timely response.
- Ability to communicate technical information clearly and concisely to both technical and non-technical users.
- Ability to provide excellent customer service and build positive relationships with users.
- Possession of strong organizational skills.
- Possession of relevant industry certifications (e.g., CompTIA A+, CompTIA Network+, Microsoft certifications) preferred.
- In-depth knowledge of desktop hardware components and peripherals.
- Experience with various operating systems (Windows, macOS, etc.) and their administration.
- Possess experience with industry-standard applications, including Microsoft Office Suite, various web browsers, antivirus software, and other essential tools.
- Ability to diagnose and resolve complex hardware and software issues, including those involving networking, operating systems, and applications.
- Knowledge of network protocols, configurations, and troubleshooting.
- Experience with network devices (routers, switches, firewalls).
- Understanding basic security concepts and practices.
- Ability to manage difficult situations professionally.
- Ability to work both independently and collaboratively as part of a team.
- Ability to effectively manage time in a multitasking environment, ensuring efficiency and productivity.
- Strong attention to detail, ensuring accuracy and precision in all tasks.
- Preferred: 1-2 years of experience providing in-person support for end-user hardware, operating systems, and applications.
- Ability to lift and move equipment weighing up to 50 lbs. independently.
- Capability to transport equipment between floors and outlying buildings as needed.
- Must have reliable transportation to support on-site duties and client needs.
- Ability to provide on-site support during the client’s working hours (8:00 AM – 4:30 PM), five days a week.
- Ability and willingness to represent the CCS brand as outlined in the company handbook by maintaining professional dress, hygiene, and workplace etiquette.
Skills
ExcelCustomer ServiceCompTIA
