- Salary
- $50k – $65k/yr
- Location
- Newport, Rhode Island, US
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Seniority
- Senior
- Source
- BetterTeam
Description
CCS is looking to hire a Senior On-Site Senior Technician to be an integral part of our Onsite Services Team whose function is to provide full time, on-site, end user support for a Rhode Island Education based client. CCS is looking for an individual who will contribute to the company's overall success by providing exceptional client support with high levels of satisfaction in a technically diverse environment.
Salary Range: $50,000 - $65,000
What You'll Do:
- Deliver premium white-glove deskside support, managing incidents from intake through resolution via the ticketing system.
- Provide in-person support, installation, configuration, deployment, maintenance, and troubleshooting for desktops, laptops, printers, mobile devices, peripherals, operating systems, and applications.
- Support network connectivity, VoIP/telecom systems, networked bells/intercoms, and low-voltage cabling projects.
- Configure and deploy new employee workstations, coordinate hardware repairs and warranty services, and maintain asset inventory and reporting.
- Administer and troubleshoot client applications, including Microsoft Office, Google Workspace, web browsers, antivirus software, and proprietary systems.
- Manage Chromebook and iPad lifecycles, including enrollment, configuration, policy management, application deployment, repairs, inventory tracking, and year-end maintenance through Google Admin Console.
- Maintain classroom technology, including projectors and document cameras, performing routine maintenance and troubleshooting.
- Provide end-user training, technical guidance, and ongoing support to ensure optimal technology utilization.
- Prepare daily status updates and monthly activity reports while maintaining awareness of current IT technologies and best practices.
- Perform additional duties as assigned to support business and client needs.
What You Bring:
- Strong verbal and written communication skills with the ability to clearly explain technical concepts to both technical and non-technical users.
- Demonstrated commitment to exceptional customer service and relationship building.
- Excellent organizational, time management, and multitasking skills with strong attention to detail.
- Experience supporting and troubleshooting desktop hardware, peripherals, operating systems (Windows/macOS), applications, and network connectivity issues.
- Working knowledge of network protocols, routers, switches, firewalls, and basic cybersecurity best practices.
- Proficiency with Microsoft Office, web browsers, antivirus software, and other common business applications.
- Ability to diagnose and resolve complex hardware, software, operating system, and networking issues.
- Ability to work independently, collaboratively, and professionally in high-pressure or challenging situations.
- Preferred: 3–4 years of hands-on end-user support experience and relevant certifications such as CompTIA A+, Network+, or Microsoft certifications.
- Ability to lift and transport equipment up to 50 lbs., travel between client locations/buildings as needed, and maintain reliable transportation.
- Availability to provide on-site support during standard client business hours (8:00 AM–4:30 PM, Monday–Friday).
- Ability to represent the organization professionally through appearance, conduct, and customer interactions.
Skills
CybersecurityCustomer ServiceCompTIA
