Database Administrator

Who We Are

Solera is a global leader in data and software services that strives to transform every touchpoint of the vehicle lifecycle into a connected digital experience. In addition, we provide products and services to protect life’s other most important assets: our homes and digital identities. Today, Solera processes over 300 million digital transactions annually for approximately 235,000 partners and customers in more than 90 countries. Our 6,500 team members foster an uncommon, innovative culture and are dedicated to successfully bringing the future to bear today through cognitive answers, insights, algorithms and automation.  For more information, please visit solera.com.

The Role

The Database Administrator (DBA) Is a critical role for day-to-day operations on maintaining and updating the database and ensuring all client requests can be delivered within the service level agreements (SLAs) that are in place. 

What You’ll Do

Fulfil day-to-day client and CSM requests that require direct updates and interventions within the database environment

Cleanse and prepare large volumes of client data, ensuring consistency, validity, and readiness for system integration

Maintain and update key driver records, including additions, deletions and modifications

Reformat and align incoming datasets to match internal outline and spreadsheet structures, ensuring compliance with expected formatting protocols

Plumb in eLearning modules and translations content into VRM system, ensuring accurate data linkage and accessibility

Produce monthly analytics reports for CSMs

Monitor and troubleshoot cron jobs, addressing failures to ensure critical scripts and automations run successfully and on time

Run data refreshes for clients across weekly, monthly and ad hoc cycles based on unique and customized client specifications

Diagnose and resolve low level database issues, conduct routine backups, maintain database security, address potential data breach exposures, configure environments and perform core file maintenance

Apply client specific Privacy Notices

Manage duplicate override requests sent by the MVR team

What You’ll Bring

A strong foundation in Data Administration

Ability to operate in a high-volume, client facing environment

Previous experience in a heavy data handling role, ideally within Database or System Administration

Exceptional attention to detail, ensuring high data accuracy and minimal errors

Strong communication and collaboration skills

Ability to function independently while also supporting team work flows

Proven organisational and coordination capabilities, with the ability to handle multiple concurrent tasks while tracking progress and ensuring accountability

High IT literacy and solid understanding of relational databases

Hands-on experience using Microsoft Office applications, highly proficient with Excel

Demonstrated success in writing and executing SQL Queries

Basic to intermediate experience in PHP or a strong willingness to learn to support automation and scripting need