Operations Training & Process Administrator

At Northview, we are a passionate, community-focused team dedicated to making our properties the best they can be. Headquartered in Calgary, AB, we currently operate in nine provinces and two territories, managing over 14,600 multi-residential units, 1.25 million sq. feet of commercial space, and 200 executive suites. We are proud to live, work, and play in the neighborhoods we serve, next to our residents, hotel guests, and commercial tenants.

We are looking for a Operations Training & Process Administrator to join our Corporate-Operations team in Calgary, AB. Reporting to the Manager, Operations Administration, you will be an important part of our team, assisting in the effective operations of our property management offices, while providing exceptional customer service.

The Operations Training & Process Administrator plays a key role in supporting the success of Northview's residential operations by developing, coordinating, and delivering training programs that promote consistency, efficiency, and standardized practices in our regions across Canada. Through documentation, operational support, quality assurance activities, and cross-functional collaboration, this role helps ensure on-site employees have the knowledge, tools, and resources needed to perform their roles consistently and effectively. While primarily supporting residential operations and regional administrative functions, this position remains adaptable to evolving business needs and broader organizational initiatives.

Responsibilities:

Training & Documentation

• Develop, coordinate, and deliver operational training programs for on-site team members across Canada through structured and informal learning opportunities
• Create, maintain, and update Standard Operating Procedures (SOPs), training materials, manuals, and other operational documentation to support consistent processes and best practices
• Partner with Corporate and on-site teams to gather, validate, and document operational processes and best practices

Quality Assurance & Continuous Improvement

• Conduct operational reviews and audits to evaluate compliance with company policies, procedures, operational standards, and training outcomes, providing recommendations and follow-up as needed
• Support the implementation, testing, and rollout of new operational systems, technologies, and initiatives
• Identify opportunities to improve operational processes, documentation, and training programs to enhance consistency, efficiency, and the overall employee experience

Operational Support

• Provide operational guidance and support to Regional Operations teams through remote and on-site assistance, helping to resolve operational questions and promote consistent practices
• Provide back-up support and coverage for Operations team members as needed, including accounts receivable, collection calls, regional commission program administration, and other administrative functions
• Collaborate with Corporate and site-level teams to support the development, implementation, and communication of operational processes and training initiatives

Qualifications:

• Post-secondary degree or diploma in Property Management, Administration, or related field
• Progressive experience in property management an asset
• 2+ years of experience in an administrative, operational support, training, or instructional role
• Experience with Yardi or similar property management/ERP software
• Proficiency with MS Office products, including Word, Excel, Outlook and PowerPoint
• Experience developing training materials, Standard Operating Procedures (SOPs), or process documentation an asset
• Familiarity with provincial and territorial Residential Tenancy Acts across Canada

Requirements:

• Strong conflict resolution, oral, verbal, and written communication skills
• Sound decision-making abilities with the ability to work independently
• Effective collaboration skills with the ability to build relationships across departments and regions
• Strong prioritization, organization, analytical and time management skills
• Confident presentation and facilitation skills, with the ability to effectively deliver training to groups in both in-person and virtual environments
• Occasional travel within Canada may be required (up to 25% of the time)

Benefits:

• A competitive total rewards program that includes recognition for individual and corporate performance
• Paid vacation
• Health, dental, and wellness benefits
• Company matched Employee Unit Purchase Plan
• A supportive and engaging working environment
• Support for career and professional development
• Position is located outside the downtown core, is close to the LRT, and offers free parking

If your background matches the qualifications listed above and you are looking for an opportunity to make a difference in the communities we serve, please submit your resume in confidence. Please note, only those candidates chosen to continue to the next stage of the selection process will be contacted. Northview welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.