Director of Operations, Dhawa Hokuto Wellness Center (Pre-Opening)

Banyan Group is an independent, global hospitality company with purpose. We pride itself on its pioneering spirit, design-led experiences and commitment to responsible stewardship. Its extensive portfolio spans 100 hotels and resorts, more than 140 spas and galleries, and 20 plus branded residences in over 20 countries. Comprising 12 global brands, including the flagship brand Banyan Tree, each distinct yet united under the experiential membership programme withBanyan. The founding ethos of Embracing the Environment, Empowering People is embodied through the Banyan Global Foundation and Banyan Academy. We are committed to remaining the leading advocate of sustainable travel, with a focus on regenerative tourism and innovative programmes that elevate the guest experience.

Founded in 1994 on the core concept of sustainability, Banyan Tree Holdings seeks to create long-term value for all stakeholders and destinations across its network of properties, products and brands, through a purpose-driven mission.

With over 13,000 associates across 23 countries, the Group established the Banyan Academy in 2008 to support its goals by advancing people development, management excellence, and fostering learning with integrity and meaning.

Banyan Group has received over 3,000 industry awards and accolades since its inception. It has also received recognition for its commitment to environmental protection and community development through its non-profit arm, the Banyan Global Foundation, which aligns the Group's efforts with the United Nations Sustainable Development Goals (UN SDGs).

Position Summary:

We are excited to invite passionate hospitality leaders to join Banyan Group as we prepare for the launch of Dhawa Hokuto Wellness Center, a pre-opening hotel within our growing portfolio.

The Director of Operations will lead hotel operations from pre-opening through post-launch, driving performance, ensuring brand alignment, and delivering exceptional guest experiences. Reporting to the SVP, Head of Hotel Operations Northeast Asia & BD Great China, this role will also focus on building a strong team culture and maximizing profitability.

Responsibilities

Major Areas of Accountability:

1. Accountable to the SVP, Head of Hotel Operations Northeast Asia & BD Great China for the operation and daily running of the hotel within the agreed guidelines and as amended from time to time.
2. Ensures compliance with the Groups Mission Statement, Brand Standards and other requirements as determined by Banyan Tree Hotels & Resorts.
3. Directs and maintains Sales and Marketing activities to achieve the planned performance levels.
4. Constantly promotes and develops the hotels business base.
5. Monitors actual and budgeted goals, develops and controls performance in service and product delivery, guest satisfaction and financial results.
6. Incorporates programmes to promote proper associates orientation and training and ensures the highest morale amongst the workforce.
7. Ensures that proper associates relations are maintained.

Hotel Operations

1. Reviews the property operations with the individual department heads to ensure that quality and service standards are maintained throughout the hotel/resort.
2. Develops and monitors short and long term planning for the property.
3. Keeps abreast with innovations and business orientations in the luxury hospitality industry.
4. Monitors current sector trends and concepts and makes recommendations to his/her superiors for appropriate implementation at the hotel/resort.
5. Monitors the price-to-value ratio of the hotel/resort and introduces changes where and when necessary.
6. Monitors all guests correspondence and ensures that any problems/shortcomings are quickly identified, resolved and feedback given to the guest accordingly.
7. Actively and regularly interacts with guests, associates and management, individuals outside the hotel/resort, not limited to current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

Qualifications

1. Proven experience as a Director of Operations or senior operations leader with a luxury resort brand in Japan.
2. Strong background in hotel conversions or pre-opening experience is highly preferred.
3. Bachelors Degree or Masters with a concentration in Business or related field or full hospitality professional qualification.
4. Excellent command of the English language.
5. Ability to express effective, clear and concise written and verbal communication.
6. Strong leadership, organizational and administrative skills.
7. In possession of strong partnering skills, clear vision, strategic planner and problem solver.
8. Highly customer oriented and result driven.
9. Strong sense of commitment and of unquestionable integrity.
10. Thorough understanding of business and finance.
11. Strong budgeting and forecasting skills.