Customer Success Manager - Indaiatuba/SP

We work to help life advance, and we are always looking for innovative people who can contribute to our mission. How about becoming part of our team?

Location: Brasil (BR) - São Paulo - Indaiatuba

Function: Customer Experience (CA)

Title: Customer Success Manager - Indaiatuba/SP - 122359

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As a Customer Success Manager based at the John Deere Regional Office in Indaiatuba/São Paulo, you will lead the Customer Success strategy across Latin America, working closely with the dealer network to help customers maximize the value of John Deere solutions, technologies, and services. This role is responsible for driving customer adoption, retention, loyalty, and long-term value realization while developing high-performing teams and strengthening customer-centric capabilities throughout the region.

## Main Responsibilities

• Lead the Customer Success strategy across Latin America, aligning initiatives with organizational and business priorities
• Develop and implement programs that drive customer adoption, engagement, retention, and loyalty through the dealer network
• Lead and develop Customer Success teams through coaching, talent development, and a culture of continuous improvement
• Collaborate closely with dealers to deliver a consistent and high-value customer experience across the customer lifecycle
• Build strategic relationships with customers across different agricultural segments
• Transform customer feedback and insights into actionable improvements to processes, services, and solutions
• Drive utilization and value realization of John Deere technologies and solutions
• Partner with Sales, Marketing, Precision Agriculture, Customer Support, Product Management, and other business functions to achieve common objectives
• Monitor Customer Success performance metrics and identify opportunities to improve engagement, retention, customer satisfaction, and business outcomes
• Lead initiatives related to customer relationship management processes and CRM evolution
• Ensure compliance with corporate policies, internal procedures, and applicable regulatory requirements

## What Skills You Need

• 5+ years of experience in Customer Success, Customer Support, Commercial Operations, Customer Relationship Management, or related areas
• Proven experience leading, coaching, and developing teams
• Experience managing relationships with customers, dealers, and key stakeholders
• Strong communication, influencing, and cross-functional collaboration skills
• Strategic mindset with the ability to translate strategy into execution
• Ability to lead multicultural teams in a regional environment
• Fluent English
• Bachelor's degree in Business Administration, Engineering, Agronomy, Marketing, or a related field
• Ability to work from Indaiatuba, SP

## What Makes You Stand Out

• Intermediate or advanced Spanish proficiency
• Experience leading regional or multinational teams
• Experience with Customer Success frameworks focused on customer adoption, retention, and loyalty
• Knowledge of digital technologies, connectivity solutions, precision agriculture, and agribusiness
• Experience managing Customer Success KPIs and customer value realization metrics
• Experience in digital transformation or technology commercialization environments
• Understanding of dealer network operations and development

### Our Main Benefits

• Variable compensation
• Health Insurance
• Dental Plan
• Life Insurance
• Private Pension Plan
• Vision Care Benefit
• Vaccination reimbursement
• Corporate University
• TotalPass
• Depending on the location, on-site cafeteria, meal voucher, or food allowance
• Pharmacy assistance
• And more

### Our Recruitment Process

The selection process begins with your application. For some positions, additional assessments may be required. You will have the opportunity to meet members of the team during the interview stages!

Our recruitment process is flexible in terms of timing, so there is no need to worry. Our Talent Acquisition team is committed to providing you with the best possible candidate experience. We carefully review all applications and provide feedback at every stage of the process. In addition, all guidance and next steps will be shared via email.

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### About John Deere

John Deere is a global leader in providing advanced products, technology, and services for customers who play an essential role in agriculture, construction, forestry, and other industries. Our mission is to help meet the world’s growing need for food, fuel, shelter, and infrastructure, while promoting sustainability and preserving the planet we call home.

We innovate to drive productivity and protect our planet—and we invite you to be part of this journey. Together, we will create, test, and challenge ourselves so that life can keep moving forward. 💚