Customer Success Manager

If you're passionate about helping school districts strengthen their English Learner programs and achieve meaningful outcomes for educators and students, we'd love to meet you.

We're looking for a proactive, innovative, and results-oriented Customer Success Manager who will serve as a strategic partner to district leaders. In this role, you'll build trusted relationships, guide successful implementation, and provide consultative support that aligns Ellevation's solutions with district priorities. Working closely with our Account Management team, you'll help partners navigate challenges, remove barriers, and drive long-term success.

You will partner with districts throughout their journey, building their capacity to implement best practices, navigate change, and improve outcomes for multilingual learners. Collaborating across Customer Success, Product Education, and other cross-functional teams, you'll advocate for partner needs and continuously enhance the partner experience.

Most importantly, you'll help thousands of educators make informed decisions, strengthen instruction, and better support multilingual learners so they can thrive academically.

You'll develop deep expertise in English Learner program best practices and serve as a trusted advisor, helping district leaders translate their goals into sustainable, measurable results. This role requires exceptional relationship management, strategic thinking, and a service-oriented mindset, along with the ability to navigate complex partner needs in a fast-growing organization.

As a Customer Success Manager, you'll build lasting partnerships that help districts realize the full value of their investment in Ellevation while advancing meaningful outcomes for educators and students.

Here's what you can expect during your first year.