Patient Enrollment & Care Coordination Specialist

Description

Position Summary:

Finney's Institutional Pharmacy is seeking a professional, organized, and compassionate Patient Enrollment & Care Coordination Specialist to join our pharmacy team. This individual will play a key role in onboarding new patients, coordinating enrollment activities, and guiding patients through the pharmacy workflow from start to finish. The ideal candidate is an excellent communicator who can multitask in a fast-paced environment while providing exceptional customer service.

Parent Owner:

Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, at-home medication management solutions, real-time clinical oversight by 200+ pharmacist-lead clinicians and the collection of real-time, real-world data and insights.

Responsibilities:

• Answer inbound phone calls and assist patients, providers, and caregivers with enrollment questions and requests
• Make outbound calls to patients, physician offices, insurance companies, and referral sources as needed
• Collect, review, and enter patient information accurately into internal systems
• Coordinate and manage new patient enrollment workflows from intake through onboarding
• Guide patients through pharmacy processes, explaining next steps clearly and professionally
• Communicate with internal departments to ensure timely processing of referrals and prescriptions
• Maintain organized and accurate patient records while ensuring confidentiality and HIPAA compliance
• Follow up on missing documentation, authorizations, or required information
• Provide excellent customer service and build positive relationships with patients and healthcare partners
• Adapt to changing priorities and assist with additional administrative or coordination tasks as needed
• Other duties as assigned

Requirements

Nation Certification - CPhT - Certified Pharmacy Technician