Business Systems Analyst

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary. When you work here, you’ll have the opportunity to create exceptional, meaningful work and problem solve with innovative team members by your side. Together, you’ll help our customers get the high-quality gear they need to make the most of their adventures. We are BUILT FOR THE WILD™.

About the Role

The Business Systems Analyst is responsible for supporting and enhancing business applications through system integration testing (SIT), execution of small to medium-sized projects, and day-to-day operational support. This role serves as a key liaison between business stakeholders, IT teams, and cross-functional partners to ensure system stability, issue resolution, and continuous improvement of technology solutions that support business operations.

What You'll Do

System Integration Testing (SIT)

• Plan, coordinate, and execute System Integration Testing (SIT) for retail systems and applications.

• Develop and maintain test cases, scripts, and scenarios aligned with business requirements. 

• Identify, document, and track defects; collaborate with development teams to resolve issues. 

• Validate system functionality, integrations, and end-to-end processes prior to production deployment.

Project Execution

• Lead or contribute to small to mid-sized retail systems projects and enhancements. 

• Gather, document, and validate business requirements. 

• Coordinate with stakeholders to ensure timely delivery of project milestones. 

• Provide post-implementation support and ensure smooth system adoption. 

Operational Support & Issue Resolution 

• Provide Tier 2/3 support for store associates and business users. 

• Troubleshoot and resolve system issues, escalating when appropriate. 

• Manage and prioritize support tickets in accordance with SLAs. 

• Deliver clear communication to users on issue status and resolution timelines. 

What You'll Do 

System Integration Testing (SIT) 

• Plan, coordinate, and execute System Integration Testing (SIT) for business systems and applications. 

• Develop and maintain test cases, scripts, and scenarios aligned with business requirements. 

• Identify, document, and track defects; collaborate with development teams to resolve issues. 

• Validate system functionality, integrations, and end-to-end business processes prior to production deployment. 

• Support user acceptance testing (UAT) activities and ensure readiness for system releases. 

Project Execution 

• Lead or contribute to small-to-medium-sized systems projects, enhancements, and process improvement initiatives. 

• Gather, document, analyze, and validate business requirements. 

• Partner with stakeholders to translate business needs into functional system solutions. 

• Coordinate cross-functional resources to ensure timely delivery of project milestones. 

• Provide post-implementation support, user training, and adoption assistance as needed. 

Operational Support & Issue Resolution 

• Provide Tier 2/3 support for business users across supported applications and systems. 

• Troubleshoot and resolve system issues, escalating when appropriate. 

• Manage and prioritize support requests in accordance with established service levels. 

• Communicate issue status, resolutions, and system updates to stakeholders. 

• Identify recurring issues and recommend long-term process or system improvements. 

Business Process & Systems Optimization 

• Analyze business processes and identify opportunities to improve efficiency, accuracy, and system utilization. 

• Support system configuration, documentation, and change management activities. 

• Collaborate with technical teams on system integrations, data flows, and process automation initiatives. 

• Maintain business process documentation, system procedures, and training materials. 

What You Bring 

• Bachelor’s degree in Information Systems, Business Administration, Computer Science, or a related field; equivalent experience may be considered. 

• 5+ years of experience in business systems analysis, application support, business process improvement, or a related technology role. 

• Experience planning and executing System Integration Testing (SIT), User Acceptance Testing (UAT), and defect management processes. 

• Strong analytical, troubleshooting, and problem-solving skills with the ability to identify root causes and drive resolution. 

• Experience supporting enterprise applications and collaborating with cross-functional business and technical teams. 

• Ability to manage multiple priorities, projects, and deadlines in a fast-paced environment. 

• Strong verbal and written communication skills with the ability to translate technical concepts for business users.

Preferred

• Experience supporting ERP, CRM, Supply Chain, Finance, HRIS, or other enterprise business systems. 

• Familiarity with Agile, Scrum, or hybrid project delivery methodologies. 

• Experience with tools such as Jira, ServiceNow, Azure DevOps, or similar workflow and ticketing platforms. 

• Knowledge of system integrations, APIs, middleware, and data flow concepts. 

• Experience with SAP, Oracle, Microsoft Dynamics, Shopify, or other enterprise application platforms.

• Understanding of business process mapping, requirements documentation, and change management practices.

Benefits & Perks:

Click here to learn about the benefits and perks we offer at YETI.

YETI is proud to be an Equal Opportunity Employer.

Our commitment to creating a diverse, equitable, and inclusive culture is at the center of everything we do for our employees. We embrace all applicants looking to bring their authentic selves to YETI and contribute to our mission of keeping the wild WILD. Find out more about our commitment to DE&I at yeti.com/esg.html.

All applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.

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