Sr. IT Product Manager

JOB SUMMARY

This role is responsible for owning the product strategy and roadmap for the Company's consultant-facing applications, including back office, mobile app, and compensation. The Sr. IT Product Manager partners with senior engineering, business, and IT leadership to define requirements and success metrics, make prioritization trade-offs across competing initiatives with broader business impact, and drive consultant-facing products from concept through launch and adoption.

As Nature's Sunshine enters an ambitious new phase of growth, this position plays a key role in turning consultant and business needs into a focused roadmap, separating stated requests from the underlying problem, and maturing product management practices as the organization grows. Success in the role requires a strong command of product analytics and business case development, sound judgment, and the credibility to understand business needs and turn them into detailed requirements.

RESPONSIBILITIES

Product Strategy & Roadmap

• Own the product strategy and roadmap for consultant-facing applications, including back office, mobile app, and compensation, ensuring alignment with consultant needs, business goals, and company-wide strategy
• Define success metrics for consultant-facing products and drive initiatives from concept through launch, adoption, and lifecycle management
• Make prioritization trade-offs across competing initiatives based on consultant value, business impact, urgency, effort, and strategic fit
• Develop business cases, including ROI and cost-benefit analysis, to support investment and roadmap decisions
• Lead launch and go-to-market planning for major features and releases, including coordination with regional teams on localized launches

Cross-Functional Partnership

• Partner with senior engineering, sales, marketing, and business leadership to align the consultant product roadmap with company strategy
• Partner with engineering, design, and QA teams to shape solutions that are reliable, intuitive, and easy for consultants to adopt
• Work with field sales, consultant support, and regional teams to understand consultant workflows, pain points, and opportunities
• Communicate product strategy, roadmap decisions, trade-offs, and delivery status persuasively to executive stakeholders

Discovery, Prioritization & Delivery

• Lead intake, discovery, scoping, and prioritization for consultant-facing features, enhancements, and new capabilities
• Conduct consultant research, including interviews, feedback reviews, and usage analysis, to identify needs and validate solutions
• Translate needs into problem statements, requirements, user stories, acceptance criteria, and success measures, and own backlog artifacts in Azure DevOps
• Apply product analytics and experimentation to validate solutions and inform product decisions
• Reduce duplicate requests and low-value one-off work by promoting reusable capabilities and consistent consultant experience

Leadership & Product Impact

• Lead cross-functional initiatives, coordinating engineering, design, and QA toward shared product goals
• Mentor junior and mid-level product managers on product strategy and stakeholder management
• Track adoption, usage, satisfaction, and business impact of consultant-facing products, and act on the results
• Ensure consultant-facing products have clear users, owners, success criteria, and lifecycle status
• Champion the consultant perspective in cross-functional planning and product decisions

QUALIFICATIONS

• 5-8 years of progressive product management experience, including ownership of product strategy, roadmaps, metrics, and cross-functional launches
• Strong command of product analytics, experimentation, and business case development (ROI, cost-benefit analysis), with a deep understanding of the market, competitive landscape, and how the product area connects to company-wide strategy
• Proven ability to translate customer or user problems into clear requirements and prioritize roadmaps for web, mobile, or e-commerce applications
• Strong stakeholder management and executive communication skills, with experience mentoring product managers and leading cross-functional initiatives
• Experience with Azure DevOps or similar tools; experience with direct selling, field sales enablement, or customer-facing digital platforms preferred
• Bachelor's degree in business, marketing, information systems, computer science, design, or a related field, or equivalent demonstrated capability; an MBA or master's degree is optional