- Salary
- £15+/hr
- Location
- Penicuik
- Workplace
- Hybrid
- Type
- Contract
- Department
- IT
- Closing date
- Today
Description
IT Support Technician
Temporary Contract – 6 Months
We are currently recruiting for an IT Support Technician to join a busy and supportive team on an initial 6-month temporary assignment.
This is a great opportunity for someone with previous IT support or service desk experience who enjoys helping people, troubleshooting technical issues and providing clear, practical guidance to users.
You will act as a first point of contact for IT-related queries, supporting users with a range of technical issues and ensuring requests are logged, managed and resolved efficiently.
Key Responsibilities
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Act as a first point of contact for incoming IT support queries and requests.
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Log, monitor and manage incidents through an IT ticketing system.
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Provide first-line technical support, troubleshooting hardware, software and general IT issues.
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Assist users with resolving technical problems, explaining solutions in a clear and straightforward manner.
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Escalate more complex technical issues to the appropriate teams where required.
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Keep users updated on the progress of their requests and ensure a positive customer experience.
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Maintain accurate records of incidents, resolutions and outstanding actions.
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Work collaboratively with colleagues to ensure the smooth delivery of IT support services.
About You
We are keen to hear from candidates who have:
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Previous experience working within an IT Help Desk, Service Desk or IT Support environment.
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Experience using an IT ticketing system to log, track and manage support requests.
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A good understanding of common IT issues and the ability to troubleshoot effectively.
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Strong communication skills, with the ability to explain technical information in simple, easy-to-understand terms.
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A customer-focused approach and a genuine willingness to help others.
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The ability to manage workloads, prioritise requests and work effectively within a team.
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A proactive attitude and the confidence to work independently when required.
Assignment Details
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Contract: Initial 6-month temporary assignment.
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Working pattern: Full-time, Monday to Friday.
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Location: Office-based initially with scope for hybrid later on
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Start date: As soon as possible.
If you have previous IT support experience and are available for a new temporary opportunity, we'd love to hear from you.