IT SUPPORT TECHNICIAN

Green Mountain Power (GMP) is seeking a motivated, dependable IT professional with strong technical and customer service skills to join our Client Services team.

This is a hands-on role supporting the day-to-day technology needs of GMP employees, partners, and contractors. Responsibilities include planning, configuration, maintenance, administration, troubleshooting, and direct support of the technologies used by our office, field, and remote employees. We're looking for someone who takes pride in their work, follows through on commitments, and is willing to take ownership of problems from start to finish. The ideal candidate is collaborative, approachable, and enjoys working with others to solve problems. They bring a positive, friendly attitude to every interaction and are committed to providing exceptional service and a great technology experience for employees.

What You'll Do
Provide responsive, hands-on technical support to employees, partners, and contractors. Includes preparing equipment and access for new employees and coordinating technology changes when employees leave or transfer.

• Troubleshoot and resolve PC and Mac hardware, software, application, and connectivity issues.
• Configure, administer, maintain, and support technologies across GMP's computing environment.
• Support Windows, macOS, iOS, iPadOS, and Microsoft 365 environments.
• Configure and support iPhones, iPads, and their applications.
• Manage devices and users using a variety of remote management and administration tools.
• Take ownership of technical issues and follow them through to resolution. Includes efficient use of the ticket management system.
• Participate in technology planning, projects, and continuous improvement of Client Services by recognizing patterns and improving the user experience.
• Work collaboratively with other IT teams and step in where needed to help the team deliver excellent service.
• Develop new, and maintain existing documentation while collaborating and cross training with team members.

What We're Looking For
Successful candidates will have hands-on experience configuring, administering, managing, or supporting technologies such as:

• Microsoft Intune
• Microsoft Entra
• Microsoft Teams
• Microsoft 365
• JAMF
• Horizon View / VMware VDI
• Azure Active Directory
• Associated server and administration environments

Candidates should also have strong knowledge of Windows, macOS, iOS/iPadOS, PC and Mac hardware and software troubleshooting, mobile technologies, and remote device management and support tools. Experience with networking and security technologies is a plus. The successful candidate will be someone who works well as part of a team, communicates clearly, takes feedback well, stays organized, and can be counted on to follow through. Excellent verbal and written communication skills and the ability to explain technical information in a user-friendly way are essential.

Compensation
As part of our commitment to fair and open hiring practices, we disclose compensation. This position offers a competitive salary range of $27 - $33/ hour, commensurate with experience, qualifications, and the scope of responsibilities. We believe in skill, dedication, innovative thinking, and growth.

Location: Rutland or Colchester, Vermont | On-site (remote applications will not be considered)

Don't meet every single requirement?
We're dedicated to building a diverse, inclusive, and authentic workplace-so if you're excited about this role but your background doesn't align perfectly, we encourage you to apply. You may be just the right candidate for this or another opportunity. Women and minorities are encouraged to apply. We are an Equal Opportunity Employer.

About Green Mountain Power

Green Mountain Power serves more than 275,000 residential and business customers in Vermont with electricity that's 100% carbon free and 80% renewable on an annual basis. GMP is partnering with customers to provide solutions that deliver resiliency and affordability while cutting carbon and costs for all. GMP is the first utility in the world to earn B Corp certification, meeting rigorous social, environmental, accountability, and transparency standards and committing to use business as a force for good. GMP was named to Fast Company's 2024 Most Innovative Companies in the World list, the sixth time earning that honor. In 2024, 2023, and 2021, the Smart Electric Power Alliance (SEPA) honored GMP as a nationwide leader in energy transformation. In 2022, GMP was named to TIME's list of the 100 Most Influential Companies for its groundbreaking resiliency work to transform the grid for customers.