- Location
- Makati City
- Workplace
- Remote, Onsite
- Type
- Full-time
- Department
- Human Resources
- Seniority
- Entry
- Experience
- 1+ years
- Education
- Bachelor
- Industry
- Professional Services
- Category
- Human Resources
- Role type
- Individual Contributor
- Environment
- Office
- Closing date
- Today
- Source
- CareersPage
Description
This position supports comprehensive HR operations and case management in alignment with global policies, procedures, and reporting standards. It is responsible for handling complex, high-volume HR cases across multiple regions, serving as a critical liaison between employees, HROD, Global People teams, and HR Centers of Excellence. The role requires strong judgment, confidentiality, and the ability to effectively manage global processes, service-level agreements (SLAs), and compliance requirements while ensuring a consistent, high-quality, and data-driven employee experience throughout the entire employee lifecycle.
Qualifications
- Excellent English communication skills both verbal and written
- Minimum 1year experience in US, global benefits, and/or local benefits administration (Life/health insurance, pension etc)
- Graduate of any 4year course
- Customer Service oriented
- ServiceNow experience
Location: Makati
Work set-up: 3 days onsite & 2 days WFH
Rotating shift schedule (APAC, EMEA and US time zones)
Skills
ServiceNowComplianceCustomer Service
Languages
English
