Senior IT Support Officer

Information Security – Remote Work & Email Security
• Design, implement, and maintain security controls for a distributed, work-from-home workforce,
including secure remote access, endpoint protection, and device hardening for both company-
issued and BYOD machines.
• Deploy and manage multi-factor authentication (MFA) across company systems, email, and
remote-access tools.
• Configure, monitor, and maintain VPN infrastructure (Windows VPN and OpenVPN), ensuring
encrypted connections for all remote employees.
• Implement and enforce email security controls, including SPF, DKIM, and DMARC authentication,
anti-spam and anti-phishing filtering, secure email gateway protection, and email encryption (TLS).
• Monitor employee inbox health, spam and trust scores, and email threat indicators; investigate and
respond to phishing, spoofing, and malware incidents.
• Establish and enforce endpoint security standards, including antivirus/EDR, disk encryption, and
patch management for remote devices.
• Implement data loss prevention (DLP) and access-control measures to safeguard company and
client data in a remote setting.
• Lead security awareness initiatives and develop work-from-home security guidelines in partnership
with HR.
• Perform monthly security checks and audits for employees flagged as high-security risk.
• Maintain incident response procedures; document security events, root causes, and remediation
steps.

Helpdesk Support
• Provide remote technical support to employees, addressing hardware and software concerns.
• Assist in the deployment of equipment for new hires and collect equipment from exiting employees.
• Manage biometric access registration and deletion.
• Provide access cards to Admin and Management, including reassignment from resigned
employees.
• Handle phone applications, contract renewals, and phone line cancellations for managers.
• Assign company phones to employees based on equipment requests.
• Act as the main point of contact for building administration regarding maintenance and other
concerns.
• Assign and assist in monitoring employees enrolled in the PC monitoring tool.

• Create IT and security policies, supporting HR in developing work-from-home guidelines.
• Generate quarterly reports on equipment inventory and software subscription renewals for
departmental budgeting.
• Serve as Clearance Officer for exiting employees.
• Maintain an inventory of all equipment and subscriptions.
• Document recurring technical issues and solutions, including email synchronization, whitelisting,
signatures, and monthly security checks.

Reporting & Inventory Management
• Maintain accurate, up-to-date inventory records for all hardware, equipment, and software
subscriptions, ensuring records reflect actual deployment at all times.
• Build and maintain dashboards and recurring reports using Google Data Studio (Looker Studio) or
an equivalent reporting platform.
• Reconcile inventory against employee assignments, updating records as equipment and licenses
are deployed on hire and reclaimed on offboarding.
• Generate periodic reports on equipment, license utilization, and subscription renewals to support
departmental budgeting and audits.

Hardware
• Address client hardware specifications and budgets for each project.
• Manage equipment requisition from multiple vendors in the Philippines.
• Coordinate the procurement and delivery of hardware to new employees, ensuring devices are set
up and delivered ahead of their start date.
• Configure OS and work-related software according to company or client requirements.
• Perform preventive maintenance and provide service reports and system backups.

Network
• Manage network installation, configuration, maintenance, and monitoring.
• Implement network security measures, including firewall and access control.
• Document network configurations, troubleshooting steps, and best practices.
• Provide VPN access support (Windows VPN and OpenVPN) for employees.

Software
• Troubleshoot and update software used across all departments.
• Ensure software and licenses are correctly assigned to employees upon onboarding and promptly
revoked and reclaimed when employees resign or exit.
• Manage software purchase, renewal, cancellation, and contract changes from vendors.
• Collaborate with department heads on software purchase planning to mitigate costs.

Server
• Manage NarraSoft-hosted servers, including hosting, email, and web servers.
• Facilitate account creation for new hires and backup and deletion for exiting employees.
• Implement security protocols to protect employee email from spam and malware.
• Manage and maintain web-hosted Project Management Software.
• Handle user management, database backups, security patches, domain renewal, SSL installation,
and website/database backups.
• Assist in server migration for client websites and email servers.
• Create virtual machines for NarraSoft Developers and QA.
• Manage and maintain the NAS server for archives, including user management and routine
maintenance.

• Provide security and privacy support to employees as requested by clients.
• Assist with server and VPN setup for client accounts when needed.