Solutions Consultant

We are looking for a Solutions Consultant to serve as a trusted solution expert across Sales, Customer Experience, Implementation, Product, and Partner teams. In this role, you will help scope complex customer needs, design scalable solutions, support implementations, and provide guidance on best practices. You’ll work closely with cross-functional teams to identify risks, solve complex challenges, and ensure solutions are aligned with product capabilities and long-term customer success.

Responsibilities

• Support Sales, Implementation, Product, and Partner teams as a subject-matter expert on complex customer solutions.
• Participate in sales discovery and help scope business requirements, workflows, integrations, data migration, and advanced configurations.
• Identify potential risks, dependencies, edge cases, and product gaps during discovery and solution design.
• Validate proposed solutions against current product capabilities, implementation standards, and delivery feasibility.
• Clearly document scope, assumptions, dependencies, risks, and mitigation strategies.
• Provide solution guidance and support during implementation, including complex workflows, architecture decisions, data strategies, and scope changes.
• Serve as an escalation resource for complex or ambiguous customer and implementation requirements.
• Support partner-led implementations by reviewing solution designs and implementation plans and ensuring consistent quality.
• Collaborate with Product and Engineering to identify recurring implementation challenges, product gaps, and opportunities for improvement.
• Facilitate brainstorming and solution-design sessions with Sales, Implementation, Product, and Partner teams.
• Help develop and improve discovery questions, scoping templates, and solution-design frameworks.
• Coach teams on scalable, supportable solution approaches and best practices.
• Stay current on industry trends, product capabilities, and relevant technologies.