Global Software Support Engineer

Key Responsibilities

1\. Analyze and collaborate to resolve Applied Materials’ PDC equipment software, application, computing and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures.

2\. Perform SW installation, issue troubleshooting, reporting and escalation including software, computing, system and application scopes.

3\. Coordinate and cooperate with CE/PSE/global SW support teams and provide customer software support via software issue escalation flow.

4\. Test, and verify software functionality and key feature for product software.

5\. Participate in system software start-up, new product introduction (NPI) and customer project support.

6\. Provide timely updates/reports to all stakeholders on key customer software issues. Align and deliver in line with group objectives.

Functional Knowledge

• Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.

Business Expertise

• Understands key business drivers; uses this understanding to accomplish own work.

Leadership

• No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving

• Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

Impact

• Impacts quality of own work and the work of others on the team; works within guidelines and policies.

Interpersonal Skills

• Explains complex information to others in straightforward situations.

## Qualifications

### Education:

Bachelor's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

2 - 4 Years

### Work Experience:

## Additional Information

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### Shift:

Day (Taiwan)

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### Travel:

Yes, 20% of the Time

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### Relocation Eligible:

Yes

### Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.