Global Software Support Engineer

Key Responsibilities

1\. Understand and resolve Applied Materials’ equipment software application and systems issues of low complexity with some supervision.

2\. Provides customer software support via Software Ticketing system.

3\. Provides assistance in analysis of software issues reported on customer tools by field engineers.

Aligns and delivers in line with group objectives.

4\. Demonstrates beginner level understanding of BU product, system software and software troubleshooting tools/BKMs and infrastructure necessary to meet work delivery requirements.

5\. Take all company level trainings and certifications needed for gaining specific product knowledge.

6\. Understands and familiarizes with the equipment software documentation, Key customer features and installation/upgrade instructions for software product releases.

Functional Knowledge

• Demonstrates conceptual knowledge of theories, practices and procedures within a discipline.

Business Expertise

• Applies general knowledge of business developed through education or past experience.

Leadership

• No supervisory responsibilities; accountable for developing technical contribution.

Problem Solving

• Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments.

Impact

• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines.

Interpersonal Skills

• Exchanges straightforward information, asks questions and checks for understanding.

Required Skills & Qualifications

• Strong experience developing web applications using HTML, CSS, TypeScript, and JavaScript.
• Experience with modern frontend frameworks and decoupled frontend architectures.
• Proficiency in C# or another object-oriented programming (OOP) language.
• Understanding of UI/UX design principles and the ability to create intuitive, user-friendly interfaces.

Preferred Skills & Qualifications

• Familiarity with DevOps practices, including CI/CD, containerization (e.g., Docker), and Git version control.
• Experience with virtualization technologies.
• Experience with cloud platforms and services, such as Azure, AWS, or Google Cloud Platform (GCP).
• Programming experience in Python.
• Experience with relational and NoSQL databases, including:
• MySQL / MariaDB
• MongoDB or other NoSQL databases

## Qualifications

### Education:

Bachelor's Degree

### Skills

### Certifications:

### Languages:

### Years of Experience:

1 - 2 Years

### Work Experience:

## Additional Information

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### Shift:

Day (Taiwan)

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### Travel:

Yes, 10% of the Time

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### Relocation Eligible:

No

### Referral Payment Plan:

None

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.