Lead Housekeeper

Description

Position Summary

Responsible for assisting with the supervision and completion of the Housekeeping Department’s assigned tasks in a timely and responsible manner ensuring quality control and the highest possible standards of friendliness and cleanliness.

Essential Functions

• Assists with all aspects of daily operations of the Housekeeping Department including the Room Attendants, Room Inspectors, House Persons, Laundry Attendants, and Deep Clean Specialists.  
• Inspects guestroom and public areas for cleanliness standards, correcting deficiencies with housekeeping personnel, maintaining quality work performance. 
• Reviews cleanliness standards in the laundry, employee break areas, and room attendant’s storage/supply areas.  
• Ensures housekeeping carts are kept up to standards. 
• Reviews daily maintenance of washers and dryers. 
• Reviews room key and master key control by housekeeping personnel to ensure that strict compliance with policies and procedures are in place.  
• Logs lost and found items daily for a timely return of property.    
• Resolve customer complaints as needed.
• Recommends measures for improving work procedures and worker performance to increase quality and enhance job safety.
• Performs all duties in accordance with Chinook Winds Casino Resort customer service standards.
• Provides input or recommendations for improvements and changes in program processes or services.
• Maintains general knowledge and provides information to guests of Chinook Winds Casino Resort events, programs, and services.
• Manages employees during the shift and ensures appropriate professional standards of behavior, work standards, productivity, practices, and customer care are enforced. 
• Maintains effective communication within the team and attends meetings and training sessions when required.
• Trains employees in designated areas and monitor’s progress.
• Trains and develops staff on the correct and proper use of all departmental equipment, tools, chemicals, and supplies.
• Assigns daily tasks assignments for the Housekeeping Department.
• Identifies & reports any irregular, unsafe or hazardous conditions.
• Responds and assists to potential guest service needs inside the arcade, hotel fitness room, and the hotel pool area.
• All other duties as assigned.

Requirements

Position Qualifications

WORKERS IN THIS POSITION MUST BE 18 OR OLDER

Competency Statements

Communication Skills- Ability to communicate effectively with others verbally.  

Customer Oriented- Ability to take care of the customers’ needs while following company procedures. 

Detail Oriented- Ability to pay attention to the minute details of a project or task.

Energetic- Ability to work at a sustained pace and produce quality work.

Leadership- Ability to influence others to perform their jobs effectively.

Quality—the individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness. 

Education

High School Diploma or GED preferred.

Experience

One year of experience in Housekeeping or Hotel operations. 

One year of supervisory experience preferred. 

Computer Skills

Microsoft Office basic level including Word, Excel, and Outlook.

Knowledge of Agilysys Visual One preferred.

Other Requirements

Bi-Lingual preferred.

Must have basic mechanical and electrical knowledge for general maintenance as it relates to light maintenance, fixtures, AC units, appliance replacement, drapery rods, etc.

Must obtain Siletz Tribal Gaming License; to respond to guest service needs at the arcade, which is not located at the Hotel Property.    

Physical Demands

• Stand Constantly
• Walk Frequently
• Sit Frequently
• Handling/Fingering Constantly
• Reach Outward Constantly
• Reach Above Shoulder Occasionally 
• Climb Not Applicable
• Crawl Occasionally 
• Squat or Kneel Occasionally
• Bend Frequently

Lift/Carry

• 10 lbs or less Frequently
• 11-20 lbs Frequently
• 21-50 lbs Occasionally
• 51-100 lbs Occasionally
• Over 100 lbs Not Applicable

Push/Pull

• 12 lbs or less Frequently
• 13-25 lbs Occasionally
• 26-40 lbs Occasionally
• 41-100 lbs Occasionally

Other Physical Requirements

Vision: Near and Far

Sense of Sound

Sense of Smell

Work Environment

Work will take place in a busy gaming environment with multiple distractions. The noise level in the work environment is usually moderate to loud. The environment is subject to smoke and the associated affects.  

Working Conditions

Conditions of employment include passing a pre-employment drug screen, a background investigation, and completing a 180-day introductory period.